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Job description
Job Title
Specific Duties & Responsibilities: Support departments in digital service delivery improvement and implementation
Lead a large-scale transformation that involves multiple stakeholders, constituencies, and agencies
Be a critical thinker who challenges the status quo and encourages creative ways to overcome roadblocks
Utilize preexisting research (and collect new data as needed) to inform the redesign of the digital hiring system
Facilitate cross-departmental workshops mapping business processes and relating them to user research and city technology capabilities
Conduct usability testing to confirm and identify job applicant and hiring staff pain points as needed
Create site maps, flow diagrams, storyboards, wireframes showcasing interaction flows, information architecture and designs to combat these pain points and improve the hiring experience
Support the People Soft expert in prioritizing and implementing system changes based on pre-existing user research
Utilize UX expertise to design the most seamless and efficient hiring process for front and back-end users
Apply a UI style guide to create visual designs for all pages on the website within the PeopleSoft system and support testing, refinement, and implementation of those designs
Lead the implementation of UX and UI changes to the hiring website in collaboration with the Office of Chief Technology Office (OCTO) the Department of Human Resources
Help set and achieve defined targets of impact by monitoring performance and helping course correct when needed
Minimum Qualifications:
Bachelor's Degree and/or relevant practical experience in user experience, human-centered design, collaborative solution creation, visual communication, and implementation skill sets
10+ years of professional level experience in a relevant field
Expertise in human centered design innovation, UX design, and visual design, included design research, data synthesis, co-creation, prototyping, testing, iteration, and implementation
Demonstrated ability in managing complex digital design and implementation projects in a government environment
Demonstrated ability conducting user research and translating raw data into insights
Demonstrated ability to display large amounts of information in simple, easy to understand formats
Ability to work both independently, and cooperatively within a team, leveraging other team member's work and abilities
Strong interpersonal skills with an ability to build good relationships with teammates, city staff, and diverse community stakeholders.
Experience facilitating workshops and other meetings with senior-level stakeholders
Demonstrated ability to summarize and explain complex situations in both written and verbal form
Strong desire to improve local government services
High resilience and patience in working with people of varying levels of interest in digital service redesign
Strong project management background with the proven ability to establish targets and deliver measurable results on time and within budget
Superior organizational skills and ability to set priorities and respond quickly as priorities change
Familiarity with PeopleSoft (preferred but not mandatory)
Familiarity with HTML
Proficiency in Figma, Miro, Adobe Sketch (or equivalent etc), MS Word, MS Excel, MS Outlook
Work Schedule / Environment:
In the office four days a week between Monday – Friday, 8 AM - 5 PM
Rare occasions of before/after-hours work will be needed to capture certain research opportunities
Compensation: $65.00 - $70.00 per hour
About Us
AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.