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Job description
- We are looking for a qualified Desktop Engineer for out 1stshift, 24/7 team, who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools.
- Support and troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary.
- Install hardware and software on workstations.
- Set up and maintain network and telecommunications systems.
- Troubleshoot LAN, server, wi-fi and connectivity issues.
- Utilize ticketing system, when necessary.
- Manage Windows Active Directory and Exchange.
- Re-image computers, perform data migrations and restorations.
- Work closely with other IT employees on system maintenance and configuration projects.
- Work closely with other SLA employees on interdepartmental projects.
- Maintain accurate asset management records.
- Work with vendors and manufacturers on repair and maintenance of IT equipment.
- College degree and/or 4-6 years' experience.
- Ability to help employees solve hardware and software problems.
- Experience with Windows Active Directory& Office 365.
- Experience troubleshooting network issues in large office setups.
- Experience supporting and troubleshooting printer systems.
- Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
- Strong customer service and communication skills.
- Experience with a scripting language preferred.
- Must be able to work on Saturdays and certain Holidays.
- Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
- MDM experience, specifically Airwatch, is a plus.
Fill the skill matrix below:
Skill
Amount
Candidate's No. of years of experience
Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.
Required
5
Utilize ticketing system to track email submissions and managing phone support efforts.
Required
5
Manage Windows Active Directory and Exchange.
Required
5
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.