About this opportunity
OnTrac lists this 24/7 CX Control Tower Leader opportunity in pantops, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
OnTrac is hiring a Customer Experience Consultant to lead the day-to-day execution of the Customer Control Tower within a 24/7 operating model. You will own real-time monitoring, rapid escalation, and high-quality communication for key customers, partnering with Operations and Quality to maintain service standards for top-tier accounts.
The role emphasizes issue resolution, cross-functional collaboration, and data-driven decisions, with a focus on improving performance and customer satisfaction
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.