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Job description
Unit SecretaryUnder the supervision of the Nursing Director and as a member of the Unit Based Patient Care Team, the unit secretary performs a wide range of secretarial duties and coordinates unit/floor procedure to ensure professional and efficient operation of the department in providing quality patient care. Performs the following duties to support unit operations and coordination of resources including but not limited to, answering unit phones, collaborating with health care team members and other departments, scheduling patient tests and appointments, maintaining all medical records, initiating and tracking unit requests, coordinating discharges, transfers, and admissions proactively to assure efficient operation and management of resources on the unit. Demonstrate the knowledge and skills necessary to provide indirect patient family centered care appropriate to the age of the patients served on assigned unit. Responsible for receiving visitors and responding to needs of patients and family members.Essential FunctionsProvision of a Safe EnvironmentAssists in maintaining a safe environment and intervenes appropriately.ServiceEnsures patient and family member's needs and expectations are met in a timely and caring manner.Organizational EthicsMaintains and promotes the mission and values of the organization.Management of Resources/supplies and unit based needsOrders, expedites and distributes unit, clerical and patient care supplies as directed by the Nursing Director to assure par levels required of efficient operations.Management of InformationAnswers, coordinates and manages all phone calls to the unit in consultation with the charge nurse. Takes accurate messages and ensures their delivery to the appropriate staff in a timely and professional manner.Collaborative Interdisciplinary CareInteracts with all members of health care team to provide interdisciplinary patient family centered care.Patient/Family EducationReceives and orients visitors to unit/department in a professional manner, projecting a positive public image with use of the C.A.R.E. standards.CompetencyMaintains compliance with hospital, unit secretary specific competencies.Quality ImprovementUnderstands unit specific quality indicators.Patient CareResponds to patient and family care by answering patient call lights and telephone in a timely manner.QualificationsEducationHigh School Diploma or Equivalent required and Associate's Degree preferredLicenses and CredentialsExperienceExperience in medical, customer service setting 1-2 years preferred Knowledge of Medical Terminology preferred Computer knowledge of Microsoft Office stronglyKnowledge, Skills and AbilitiesStaff adheres to all I C.A.R.E. Standards.Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel.The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees.The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients.Ability to work independently, with well developed organizational skills in order to prioritize tasks.Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc.Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit based patient care team.Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit.The age of patients on this unit range from Adolescent to Geriatric.Ability to sit and/or stand for an extended period of time.Ability to assist lifting and carrying up to 20 lbs.Ability to assist with the transportation of patients on and off the pod.Demonstrated customer service skills.Additional Job Details (if applicable)Per Diem: 16 shifts in 6 months. At least 1-2 weekend shifts a month. 8 hour shifts minimum. Weekend and Holiday Rotation.Remote TypeOnsiteWork Location1153 Centre StreetScheduled Weekly Hours0Employee TypePer DiemWork ShiftRotating (United States of America)Pay Range$18.44 - $27.39/HourlyGradeSF1125
Worksite address
jamaica plain, MA, 02130, US
Who can apply
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