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Job description
Location 1500 S Willow St SP,SP S5141,Manchester, NH, 03103,United States
Base Pay $15.00 - $16.00 / Hour
Job Category Retail
Employee Type Part Time
Description
Assistant Store Manager
About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization.
We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse stores. Lids has built partnerships and collaborations with iconic global brands, creating a community where fans, fashion, and culture collide.
Position Summary
The Assistant Store Manager drives sales growth by delivering exceptional customer service and supporting all Company performance objectives. This role coaches associates using consistent, documented feedback; maintains visual standards through accurate merchandising and signage; and ensures a clean, well-presented store—while modeling a professional appearance in line with the Company Dress Code Policy.
About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization.
We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse stores. Lids has built partnerships and collaborations with iconic global brands, creating a community where fans, fashion, and culture collide.
Principal Duties and Responsibilities
Sales & Customer Experience
Lead service behaviors to produce sales gains and support KPIs.
Model selling and ensure accurate, timely resolution of customer needs.
Maintain visuals including proper merchandising, signage, cleanliness, and store readiness.
Coaching & Performance
Deliver documented feedback on sales performance, recognizing strengths and coaching opportunities.
Set expectations aligned with Company objectives and follow up for results.
Model professionalism including adherence to the Company Dress Code Policy.
Operations & Expense Control
Protect Company assets by following Lids policies and best practices.
Assist with scheduling to provide coverage within wage guidelines.
Manage inventory processes including receiving, transfers, price changes, and counts with accurate documentation.
Open and close the store per the Operations P&P Manual and maintain records consistent with policy and law.
Support and adhere to all Lids policies, procedures, and guidelines.
Additional Principal Duties and Responsibilities
No additional principal duties are required for this role beyond those outlined above.
Job Required Knowledge and Skills
High school diploma or equivalent plus one year of relevant experience.
Proven ability to drive retail sales while minimizing loss.
Clear, professional verbal communication and strong interpersonal skills.
Computer proficiency and ability to learn retail software and POS systems.
Ability to work independently with sound judgment.
Physical and Travel Requirements
Ability to occasionally lift up to 50 pounds
Ability to occasionally climb a ladder and work with hands overhead
Ability to constantly stand on shift
Ability to frequently walk on shift
Ability to frequently hear and communicate verbally with customers, employees, and other personnel
Ability to frequently visually observe the store and read written or digital information
Ability to frequently operate a computer and mobile Point-of-Sales system, as well as maneuver relative software programs
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact
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Worksite address
manchester, NH, 03103, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.