About this opportunity
Southern Methodist University lists this 911 Public Safety Dispatcher- Basic (HR Title: Communications Officer- Basic) opportunity in dallas, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
911 Public Safety Dispatcher- BasicHourly wage commensurate with experience and certifications. The mission of the SMU Police Department is to maintain a working partnership with all members of the Campus Community to preserve life, maintain human rights, protect property, and promote the educational objectives of Southern Methodist University. The Public Safety Dispatcher/ 911 Operator- Basic will have a wide range of responsibilities performed both independently and as part of a team. Primary duties include transmitting and receiving communications through the police radio system and managing a multi-line telephone system. The role also involves monitoring campus-wide fire and intrusion alarms and initiating appropriate response actions. Additional responsibilities include collecting and recording payments for fingerprinting services and bond transactions, addressing complaints and inquiries, and preparing detailed reports. The position requires proficient operation of various computer systems, including surveillance cameras, voice recording equipment, records management systems, and nationwide databases. This is classified as an "On Campus Essential" position.Education and Experience: A high school diploma or equivalent is required. An associate's degree is preferred. A minimum of one year of experience in a high-volume customer service environment is required, preferably in a dispatch center and/or security setting. Knowledge, Skills and Abilities: The Public Safety Dispatcher/ 911 Operator should possess excellent verbal communication skills, the ability to speak clearly and interact effectively in all circumstances. They must also show sound decision-making capabilities, problem-solving skills, and maintain composure while handling stressful situations. Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills. Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills. Ability to obtain TCOLE Telecommunications Operator License within 1 year of employment is required. Proficiency in utilizing Windows computer operating system and the Microsoft Office Suite (including Word, Excel, and Outlook) is required. Knowledge of records management systems is preferred. Preference will be given to candidates familiar with law enforcement terminology and procedures. Physical and Environmental Demands: Physical: Sit for long periods of time Bend Reach above shoulders Handle objects (dexterity) Carry/lift over 25-50 lbs. Kneel Stand Push/Pull Environmental: Exposure to excessive noise Around moving machinery Exposure to marked changes in temperature/or humidity Exposure to dust, fumes, gases, radiation, microwave Drives motorized equipment Work in confined quartersLocation: USA-TX-Dallas Job: Public Safety Organization: Police Department Schedule: Regular Shift: Staff Employee Status: Entry Level Job Type: Full-time Job Level: Variable Travel: No
Worksite address
dallas, TX, 75201, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.