Job description
Job Title: 988 Crisis Specialist
Base Pay:$21 hourly + shift differentials
Various Full-Time & Part-Time Shifts Available
About you:
The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to apply!
About us:
Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.
Day in the Life
Provide crisis support to individuals contacting the National Suicide Prevention helpline and 988 helpline
Login to helpline applications
Respond to incoming contacts of varying crisis nature. Communication may include calls, text, and/or chat
Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
Employ de-escalation techniques to assist individuals in crisis
Coordinate with EMS or police to complete active rescue as needed
Communicate effectively with individuals in real time while simultaneously documenting the interaction accurately in required systems.
Conduct follow-ups to ensure successful access to services
Collaborate with Shift Supervisors and other crisis line staff to provide or receive support
Maintain high level confidentiality while performing all duties
Uphold strict confidentiality in all tasks performed
What you need to apply
High School Diploma or GED equivalent
6 months of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
At-home high speed internet on a private network
A private, HIPAA compliant, dedicated office space
What makes us different
Non-Profit mission-driven, person-focused environment
100-hour Crisis Intervention training
Opportunity for professional growth
Team oriented environment
An organizational culture of mental and behavioral health support for all
For your hard work
Generous Paid Time Off
Shift premiums
Employer sponsored benefit and wellness plans (including Benefit Dollars equal to 16% of base pay, Calm App, etc.)
Competitive wages
Our Mission
Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.
Find out more at
View the full job description here: 988 Crisis Specialist Job Description.pdf
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.