About this opportunity
My Florida Corp Defunct lists this ABUSE COUNSELOR opportunity in miami, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
ABUSE COUNSELOR -
nDate: Sep 22, 2026
nThe State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ( .
nRequisition No:
nAgency: Children and Families
nWorking Title: ABUSE COUNSELOR -
nPay Plan: Career Service
nPosition Number:
nSalary: $37,000.08 annually / $1,423.08 bi-weekly
nPosting Closing Date: 10/06/2026
nTotal Compensation Estimator Tool (
nAbuse Counselor
nDepartment of Children and Families
nMiami, Florida
nOpen Competitive
nMonday - Friday
n(Shift start times between 7am – 10am)
nThis is not a telework position. It reports to our Miami office.
nThis posting will be used to fill position vacancies in Career Service.
nCurrent employees will be compensated in accordance with the DCF salary policy.
nHow you will make an impact:
nThis is professional work protecting children and vulnerable adults as a Team Member at the Florida Abuse Hotline. The employee(s) allocated to this class, assess allegations of abuse, neglect or abandonment of children, and abuse, neglect, or exploitation of vulnerable adults. The employee(s) will determine if the information meets statutory criteria for an investigation or referral to an appropriate agency.
nWhat you will do:
nnnConduct thorough assessments via telephone and analyze information received electronically to assess for indicators of abuse, neglect, or abandonment of children and for indicators of abuse, neglect, or exploitation of vulnerable adults.
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nnResearch appropriate information systems to determine prior history to assist in the safety and risk assessment of alleged victim(s).
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nnEnter reports in the appropriate information system.
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nnAssign cases to appropriate Department of Children and Families County units for investigation.
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nnReceive and refer, as appropriate, complaints against vendors, related licensed facilities, and department employees that may include human rights violations, inappropriate treatment, and inadequate services.
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nnProvide supportive assistance and referral services for persons in need.
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nnMaintain professional respect with field investigative staff, supervisors, and other adult and child protective service professionals in both public and private sectors.
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nnPerforms other related work as required.
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n nQualifications:
nnnA high school diploma or GED equivalent and four years of law enforcement experience or active military service (honorably discharged or status that current service reflects serving honorably); OR
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nnAn associate degree or 60+ credit hours from an accredited college or university and two years of professional work experience (see examples below) or two years of law enforcement experience or active military service (honorably discharged or status that current service reflects serving honorably);
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n nExamples of professional work experience could be, although not limited to :
nIntake Specialist
nCase Management
nContact Center Experience (Inbound Calls, Complaint Resolution)
nGuardian Ad Litem or similar child advocate role
nFamily Support Worker
nGroup Home Worker
nTeacher/Teacher's Assistant/Aide
nDaycare Provider/Worker
nTherapeutic Assistant
nBehavioral Health Technician
nFamily Intervention Specialist
nHome Health Aide/CNA
nHealthcare Practitioner (LPN, RN) or similar profession
nNursing Facility Assistant
nParamedic/EMT
nFirefighter
nLaw Enforcement Dispatcher/Communications Officer
nSecurity/Safety Officer
nEmergency Management Deputy/Director or similar position
nInvestigator (sworn/non-sworn) for a government entity
nOther welfare, education, first responder, emergency management or medical professional jobs that occur in high-paced, high-stress environments that require critical decision-making to occur.
nOR
nnA bachelor’s degree from an accredited college or university.
n nAn official letter from the college/university registrar or unofficial transcriptions with anticipated graduation dates and credits earned must be provided for all diploma/degree requirements.
nProof of conferred degree such as official transcripts or copy of diploma/degree must be provided within 30 days of hire as a condition of employment
nnnDemonstrated ability to communicate clearly and accurately, both orally and in written form.
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nnAbility to attend an approximate 4 – 9-week training course that could be scheduled during day, weekend, and evening hours. Training schedules may vary from actual working schedules based on business needs.
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n nKnowledge, Skills, and Abilities:
nnnOperate Under Stress : Make high-stakes decisions in chaotic environments.
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nnStay Compassionate, Not Consumed : Keep your empathy and care for others. Don’t let other people’s pain or emotions take over your well-being.
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nnWork Independently & Within Systems : Self-motivated but also adherent to policy and chain of command.
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nnRecognize Patterns of Risk : Spot indicators of abuse or neglect through subtle behavioral cues
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nnPrioritize and Escalate : Quickly determine when intervention or immediate action is needed.
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nnHandle Sensitive Conversations : Talk respectfully with distressed adults, children, or professionals.
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nnCrisis De-escalation : Managing callers in emotional or volatile states.
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nnActive Listening & Interviewing : Extracting relevant information without leading or pressuring.
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nnCritical Thinking : Rapid synthesis of limited information to assess safety or urgency.
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nnDocumentation : Accurately and neutrally recording facts in high-pressure situations while maintaining strict confidentiality in both written and verbal communications.
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nnMulti-Tasking : Handling case notes, systems, and calls simultaneously.
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nnProfessional Communication : Clear, calm, and empathetic tone across varied populations.
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nnTechnological proficiency : Ability to utilize personal computer systems and associated applications, as well as learning how to navigate and utilize new systems when necessary.
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nnFlexibility & Availability : Ability to work a schedule that includes evening, night, and weekend hours. Ability to report to work during natural disasters as essential personnel.
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n nCandidate Profile (application) must be completed in its entirety.
nnnInclude supervisor names and phone numbers for all periods of employment.
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nnAccount for and explain any gaps in employment so that the hiring process is not delayed.
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nnExperience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
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nnIt is unacceptable to use the statement “See Resume” in place of entering work history.
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nnIf you experience problems applying online, please call the People First Service Center at .
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n nAdditional Information/Requirements
nnnThis position may require evening, night, and weekend hours. It has also been designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days.
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nnIf you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
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nnThe position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
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nnWe hire only U.S. citizens and lawfully authorized alien workers.
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nnParticipation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.
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n nBenefits of Working for the State of Florida:
nWorking for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.
nFor a more complete list of benefits, visit .
nGrowth Opportunities:
nWith 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.
nWhere you will work:
nFlorida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico. In other words, no matter where you land in Florida, you’re never more than 60 miles from a body of saltwater. And if the beach isn’t your scene, there are 175 state parks to explore! Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love. The Sunshine State is a great place to live and work – Come join our team!
nAbout Department of Children and Families:
nMission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
nVision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.
nValues: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.
nCandidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ( ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
nThe State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.
nVETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere ( . All documentation is due by the close of the vacancy announcement.
nLocation:
nMIAMI, FL, US, 33055 MIAMI, FL, US, 33178 MIAMI, FL, US, 33126 MIAMI BEACH, FL, US, 33139 MIAMI GARDENS, FL, US, 33169 MIAMI, FL, US, 33132 MIAMI, FL, US, 33144 MIAMI, FL, US, 33130 MIAMI, FL, US, 33165 MIAMI, FL, US, 33199 MIAMI, FL, US, 33184 MIAMI, FL, US, 33142 MIAMI, FL, US, 33125 MIAMI, FL, US, 33150 MIAMI, FL, US, 33189 MIAMI, FL, US, 33145 MIAMI, FL, US, 33175 MIAMI, FL, US, 33174 MIAMI, FL, US, 33128 MIAMI, FL, US, 33186 NORTH MIAMI BEACH, FL, US, 33179 MIAMI, FL, US, 33161 MIAMI, FL, US, 33256 MIAMI, FL, US, 33131 MIAMI, FL, US, 33283 MIAMI BEACH, FL, US, 33162 MIAMI, FL, US, 33134 SOUTH MIAMI, FL, US, 33143 MIAMI, FL, US, 33162 MIAMI, FL, US, 33173 NORTH MIAMI, FL, US, 33161 MIAMI LAKES, FL, US, 33016 MIAMI, FL, US, 33101 MIAMI, FL, US, 33138 MIAMI, FL, US, 33157 MIAMI GARDENS, FL, US, 33056 MIAMI BEACH, FL, US, 33141 MIAMI, FL, US, 33160 MIAMI, FL, US, 33169 MIAMI, FL, US, 33136 MIAMI, FL, US, 33147 MIAMI, FL, US, 33183 MIAMI, FL, US, 33137 MIAMI, FL, US, 33181 MIAMI, FL, US, 33166 MIAMI, FL, US, 33176 MIAMI, FL, US, 33127 MIAMI, FL, US, 33155 MIAMI, FL, US, 33172 MIAMI, FL, US, 33122 MIAMI, FL, US, 33177 NORTH MIAMI BEACH, FL, US, 33160 MIAMI, FL, US, 33135 MIAMI, FL, US, 33194
nNearest Major Market:Miami
Worksite address
miami, FL, 33222, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.