About this opportunity
Tyler Junior College lists this Academic Advising Support Associate - Front Desk opportunity in tyler, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Title
Provide critical academic support functions for the academic advising department and provide exceptional and accurate customer service to TJC prospective/current students and internal departments.
What You Will Do
Primary Responsibilities
Support the front desk area of the Academic Advising Center and Check-In stations at events to ensure positive customer service
In partnership with the Manager of Academic Advising Support, support the front desk area's office scheduling and rotation to ensure immediate service opportunities for students seeking academic advising
In partnership with the Manager of Academic Advising Support, support the designated academic advising appointment calendar by engaging with academic advisors and associate directors to ensure optimal student advisor contact availability according to grouping and/or pathway
Support the academic advising department and students relating to assisting with self-registration and other basic questions that may not require an appointment with an academic advisor
Greet and sign in students, retrieve/accept documents, answer phones and emails, schedule appointments, scan/index advising documents, and file as needed
Maintain a customer-friendly, confidential, and professional environment and a welcoming attitude
Provide staff support to include preparation of documents supporting advisement, records maintenance, data input, tracking reports, and the use of Banner and Xtender
Assist in the preparation and compilation of special reports, forms, and other documents as required
Communicate in person and by telephone with the internal and external customers of the College; provide information to students, parents, faculty/staff, and the general public
Provide professional, timely, and courteous assistance to internal and external stakeholders of TJC
Travel to other TJC locations as required for advising support duties
Maintain confidentiality of student information and records; knowledge of FERPA and other applicable laws and regulations
Meet or exceed annual performance expectations as designated by the Manager of Academic Advising Support
Perform other duties as assigned by the Manager of Academic Advising Support
Competencies Knowledge, Skills, and Abilities Collaboration/Teamwork, Computer Software Skills, Customer Service, Decision-making, Internet Research, Interpersonal Skills, Multi-tasking, Written Communication, Organizational Skills, Problem-solving, Time Management, Typing/Word Processing
Supervisory Responsibilities Individual Contributor
Work Environment: Regular work required outside of normal business hours
Physical Demands: Sitting, walking, standing
Travel Required: Yes - Minimal If travel is required, the candidate must have and maintain a current, valid Texas driver's license and an acceptable driving record
Who You Are
Required Education Associate's degree in a related field
Required Experience One year of related experience
Additional Job-Specific Requirements Experience with EAB Navigate
Additional Information
Expectations
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Will have contact – in person, by email, or by phone – with staff, students, and the general public.
Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
Regular and punctual attendance is an essential function of each employee.
Note: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands.
*Tyler Junior College gives equal consideration to all applicants for admission, employment, and participation in its programs and activities without regard to race, creed, color, national origin, gender, age, marital status, disability, veteran status, or limited English proficiency (LEP). Tyler Junior College respects the legal rights of each person to work and learn in an environment that is free from unlawful sexual discrimination, including sexual harassment and sexual violence.
This is a security-sensitive position. Candidates will be subject to a criminal background check.
Worksite address
tyler, TX, 75701, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.