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Job description
Access Advocate | Patient Services SpecialistLake Wilson, MN $32,099 - $42,099 a yearFull TimeJob Summary:This role supports patients, staff, and third-party payers by efficiently managing Patient Access and Revenue Cycle responsibilities. The ideal candidate creates a welcoming environment and ensures smooth registration and administrative processes.Essential Responsibilities:Greet all patients and visitors warmly, providing a positive first impression.Adhere strictly to privacy policies, HIPAA regulations, and patient confidentiality standards.Handle pre-registration and registration for all patient types, avoiding duplicate medical records or account numbers.Scan insurance cards and interpret insurance responses accurately.Obtain necessary signatures on required forms.Direct or escort patients to the appropriate departments or units.Refer self-pay patients to navigators for Medicaid or Health Exchange enrollment.Provide cost estimates to patients upon request.Collect patient copayments following established guidelines.Perform general administrative duties as assigned by supervisors.Additional PBX Operator Duties:Operate the switchboard and manage public address announcements.Handle emergency codes, including overhead and in-house paging, and contact appropriate authorities.Forward mail to discharged patients.Receive, record, and relay messages for physicians on the answering service.Contact other physicians as needed by hospital personnel.Use the Diagnotes on-call system for documentation and schedule management.Maintain special instructions, coverage changes, and on-call schedules.Notify supervisors of any changes or issues related to on-call systems and operator resources.Distribute information appropriately within the organization.Note: This description is not exhaustive and duties may evolve over time.Education and Experience:High school diploma or equivalent preferred.1 to 3 years of customer service, administrative, or data entry experience required.1 to 3 years of healthcare environment experience preferred.Familiarity with database software applications is desirable.Vocational training or on-the-job experience with computer systems and switchboard operations is beneficial.Knowledge of medical terminology and healthcare business office procedures is helpful.Work Shift:First shift in a regional healthcare setting within the Midwest United States.
Worksite address
lake wilson, MN, 56151, US
Who can apply
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