About this opportunity
San Diego Theaters lists this ACCESS MONITOR (PT) opportunity in san diego, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Salary Range $21.06 - $21.06 Hourly
nPosition Type Part Time
nDescription
nSUMMARY
nFront of House staff are expected to offer the highest level of customer service possible to guests, patrons, donors, visiting artists, artist management, and any other member of the public or administration they may encounter. The primary function of the Access Monitor is to assist Guests with self-scanning their tickets at points of entry to the venue and provide ticket scanning when necessary. Access Monitors may also provide support by acting as Coat Room or Binocular Rental Attendants. During specific events at the Civic Theatre, Coat Room Attendants will provide coat check services. Responsibilities include but are not limited to organizing and monitoring guest’s personal belongings to ensure their security and safe return. This position is also responsible for distributions assisted listening devices. This process includes the explanation of the equipment and the collection of guest’s personal information. In the role of Binocular Rental Attendant, employees will facilitate the rental and distribution of binoculars for guest use during specific events at the Civic Theatre. This process requires the use of a Point-of-Sale devise to process the transaction, and the collection of guest’s personal information.
nESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
nnnFirst and foremost is a commitment to the culture and purpose of CREATE MOMENTS THAT MATTER for all employees, guests and clients.
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nnAct as an example of the BRAVO service strategy to all in the division, holding themselves and others accountable to these elements at all times.
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nnMaintain a competency of SDT and Front of House division policies and procedures.
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nnProvide a minimum of 40% availability to the Front of House staff for shifts throughout each month.
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nnAttend pre-event briefings and other trainings as required by management.
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nnBe aware of and enforce appropriate guidelines for each event, as necessary.
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nnBe informed of events in progress in the facility. Be knowledgeable of the areas each event is utilizing.
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nnStand attentively at designated position in the venue, and actively assist guests, unless on an assigned break.
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nnMust be aware of, and follow, the proper procedures for assisting patrons with disabilities.
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nnProvide a positive presence and consistent availability when interacting with guests.
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nnIdentify different types of tickets, and effectively and efficiently identify seating locations. Verify by checking event date and time, and section.
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nnGreet, provide directional assistance, and assist guests to their seats, as required.
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nnCooperate with other San Diego Theatres team members to maintain an orderly environment in common areas.
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nnOperate ticket scanners and assist guests in to gain access to SDT venues.
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nnOperate Point of Sale register to facilitate the rental of binoculars for events at the Civic Theatre.
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nnDevelop and maintain an understanding of the Assisted Listening Devices available at the Civic Theatre.
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nnIdentify possible safety concerns and communicate issues immediately to House Management or Public Safety personnel. Refer uncooperative guest to House Manager or Public Safety.
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nnInsure all items found on the premises are turned into lost and found as soon as possible.
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nnDemonstrate an in-depth knowledge of all venues within San Diego Theatres and a good understanding of evacuation procedures form all points within each venue.
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nnAssist and support the work of other Front of House staff, as needed.
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n nREQUIREMENTS
nnnAbility to maintain composure effectively while encountering a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness
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nnAvailability to provide a minimum availability to work 40% of the events per month, including 3 weekend shifts.
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nnWork varied shifts, including nights, weekends, and holidays
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nnAbility to work the 2.5 hour minimum for each assigned shift.
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nnProven problem-solving skills
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nnPossess an advanced attention to detail, particularly in terms of timing and events of note
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nnHigh level of comfort in operating mobile devices.
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nnDemonstrate an understanding of, sensitivity to and appreciation for the diverse ethnic, socio-economic, disability and gender diversity of guests and staff attending or working with San Diego Theatres
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nnMaintain a professional, neat and well-groomed appearance, adhering to San Diego Theatres uniform requirements
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nnProof of eligibility to work in the United States
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n nEDUCATION and/or EXPERIENCE
nHigh school diploma or general education degree (GED); or three years of related experience and/or training; or equivalent combination of education and experience.
nLANGUAGE SKILLS
nnnAbility to communicate concisely and understandably in the English language. Bilingual (all languages) a plus.
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nnAbility to speak effectively before groups of guests or employees of organization.
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nnAbility to read and interpret documents such as safety rules, tickets, and procedure manuals.
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n nSUPERVISORY RESPONSIBILITIES
nThis job has no supervisory responsibilities.
nCERTIFICATES, LICENSES, REGISTRATIONS
nNone
nPHYSICAL REQUIREMENTS
nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
nnnAbility to read small print.
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nnAbility to descend/ascend ramps and inclines/declines
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nnAbility to stand for long periods of time.
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nnWork in a fast-paced, busy environment with environmental conditions such as noise, heights, dark/dim/absence of lighting.
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nnAbility to hold 10lbs.
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n nWORK ENVIRONMENT
nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
nnnDuties may be performed outdoors. Sun protection, and jackets will be provided.
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nnOccasional exposed to fumes or airborne particles.
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nnOccasional exposure to loud noise level during certain events. Ear/hearing protection will be provided if necessary.
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nnWork area is occasionally dark, with frequent exposure to bright theatrical lighting.
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n nIN-HOUSE TRAINING REQUIREMENTS
nCritical: Sexual Harassment Awareness (Employee), Bravo Orientation
nNormal: Fire Extinguisher Training
Worksite address
san diego, CA, 92189, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.