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Job description
Access Specialist I | Patient Registration CoordinatorJoin a dynamic healthcare team in the Pacific Northwest as a Patient Access Specialist I, where your role is vital in delivering compassionate and efficient service to patients throughout their care journey. This position focuses on accurate patient scheduling, registration, and financial support, ensuring a seamless experience from arrival to discharge.Job SummaryAs a Patient Access Specialist I, you will be responsible for registering patients accurately into the healthcare system, verifying insurance and benefits, and managing referrals and pre-authorizations. You will also handle point-of-service collections, operate multi-line phone systems, and provide timely responses to patient inquiries, all while maintaining confidentiality and professionalism.Key ResponsibilitiesSchedule and register patients using applicable software, ensuring data accuracy including patient identification and insurance verification.Verify referrals and pre-authorizations for services as needed.Conduct registration interviews prior to initial visits.Collect patient financial responsibilities such as co-payments and co-insurances, and manage daily cash drawer operations.Operate multi-line telephone systems to route and respond to calls professionally and promptly.Respond to patient inquiries, ensuring comfort, dignity, and confidentiality.Complete daily assignments, administrative tasks, and special projects as assigned.Support teamwork and foster a positive work environment.Education and ExperienceHigh School Diploma or equivalent required; Associate's Degree preferred.Healthcare experience is a plus.Familiarity with medical terminology and healthcare revenue cycle preferred.Licenses and CertificationsBasic Life Support (BLS) certification encouraged.Skills and AbilitiesAbility to thrive in a fast-paced environment while delivering exceptional customer service with a positive and professional attitude.Proficiency in insurance verification processes using multiple online and telephone systems.Strong computer skills, including Microsoft Office and various office equipment.Excellent problem-solving, organizational, and prioritization skills.Calm and professional demeanor during high-volume or stressful situations.Flexibility to adapt to changing workloads and assignments.Effective written and verbal communication skills, with sensitivity to patients' emotional and social needs.Ability to handle confidential information discreetly and maintain accurate documentation.Basic math skills and understanding of healthcare revenue functions.Commitment to maintaining a clean, organized, and professional work environment.Team-oriented with a collaborative and constructive approach.Work EnvironmentThis full-time position operates on an 8-hour shift schedule within a service union contract. The role is based in a regional healthcare setting in the Pacific Northwest, offering a supportive and engaging workplace culture.BenefitsEnjoy a comprehensive benefits package designed to support your well-being and professional growth, including competitive compensation, medical, dental, vision coverage, retirement plans with employer matching, tuition reimbursement, employee wellness programs, and more.
Worksite address
steilacoom, WA, 98388, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.