About this opportunity
Cornerstone Systems lists this Account Coordinator opportunity in comstock park, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Summary
Cornerstone Systems is looking to hire an Intermodal & Truck Brokerage Account Coordinator . This role is an onsite opportunity in the Comstock Park, Michigan area. The Account Coordinator, supporting the Intermodal & Truck Brokerage Operations department, is responsible for coordinating daily freight movements across North America while delivering exceptional customer service to key customer accounts in a fast-paced and time-sensitive environment.
This role is ideal for a positive, self-motivated individual who thrives with autonomy, communicates proactively, and takes pride in delivering reliable, high-quality service. The right candidate will enjoy being part of a smaller, close-knit team where every person makes a direct impact on the success of the operation and customer experience.
This position offers exposure to high-profile customer accounts and the opportunity to build strong relationships through communication, problem-solving, attention to detail, and operational excellence.
The below is intended to describe the general content of and requirements for the performance of each role and is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.
Responsibilities:
Self-motivated and dependable with a strong sense of accountability
Positive team players who enjoy supporting others and solving problems together
Able to stay organized and focused in a fast-paced environment
Strong communicators who build trust with customers, carriers, and teammates
Comfortable multitasking and making decisions with urgency
Driven to provide exceptional customer service and create solutions
Detail-oriented and proactive in identifying and preventing issues before they escalate
Ability to be flexible with on-call and after-hours requirements
Adaptable and eager to continuously learn and grow within the transportation industry
Primary Duties and Responsibilities
Determine and secure the most profitable equipment type and/or transportation mode
Schedule pickup and delivery appointments per customer requirements
Procure and dispatch carriers
Communicate with carriers, customers, and railroads
Manage equipment pools
Ensure loads are picked up, moving on schedule, and delivered on time
Obtain arrival and departure times from carriers
Ensure timely termination of empty intermodal equipment
Process accessorial charges
Audit work orders
Analyze reports to assist in properly managing customer freight
Assist in the review and submission of customer pricing requests
Support teammates and provide operational backup as needed
Participate in an on-call rotation, including occasional evenings and weekends
Maintain regular and reliable attendance
Perform additional duties as assigned by leadership
Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty an Never being Satisfied
Minimum Knowledge, Abilities and Skills Required
Bachelor’s Degree in Business, Transportation, Logistics, or related field preferred but not required
3–5+ years of transportation, logistics, customer service, or related operational experience preferred
Intermodal transportation experience preferred, but not required
Cost management experience preferred, but not required
Excellent verbal and written communication skills
Strong interpersonal and relationship-building skills
Ability to multitask and prioritize effectively under pressure
Strong attention to detail and organizational skills
Sense of urgency and ownership mentality
Strong negotiation and problem-solving abilities
Proficiency in Microsoft Office Suite and Outlook
Why Join Cornerstone Systems?
Employee-owned company (ESOP)
Opportunity to support high-visibility customer accounts
Collaborative and supportive team environment
Exposure to multiple areas of transportation and logistics
Ability to make a direct impact within a smaller office team
Fast-paced environment with opportunities for growth and development
Culture focused on accountability, teamwork, and continuous improvement
Worksite address
comstock park, MI, 49321, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.