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Job description
Client Services Account Director, Arts & Attractions
AKA NYCis a global, award-winning, full-service advertising agency specializing in theater & live entertainment, arts & culture, attractions & destinations, and sports & leisure. We are content-forward and data-fueled with a proven record of delivering cross-platform campaigns that get results. We are proud to partner with some of the most iconic names in entertainment, culture, and live experiences. Our client roster includes Broadway’s biggest shows, world-renowned institutions and museums, vibrant attractions, and dynamic sports organizations. From the magic of live theatre to the energy of stadiums and the wonder of cultural landmarks, we craft campaigns that connect audiences with real experiences - providing real stories, real emotions and real connections.
We're looking for a strategic Account Director who thrives at the intersection of client leadership, integrated marketing, and performance-driven execution.
This is not a "manage from above" role. We're seeking a collaborative, hands-on leader who can confidently guide a room full of senior stakeholders, build trusted client relationships, and stay deeply involved in the details of campaign planning, execution, and optimization.
The ideal candidate is equally comfortable discussing high-level business strategy and granular digital performance metrics. They know how to move work forward in a fast-paced environment, inspire internal teams, navigate complexity, and help drive both client growth and new business opportunities.
WHAT YOU'LL DO (IN BRIEF):
Lead high-profile client relationships
Serve as a senior strategic partner to attractions and destination clients, building trusted relationships with executive-level stakeholders while confidently leading conversations around strategy, media investment, campaign performance, and business objectives.
Drive integrated campaign leadership
Oversee complex, cross-platform campaigns from strategy through execution, partnering closely with Media, Creative, Business Intelligence, and Production teams to ensure work is smart, seamless, and effective.
Be deeply fluent in digital performance and driving revenue
Translate campaign data into actionable business insights. You should be comfortable discussing media KPIs, audience targeting, attribution, optimization strategy, pacing, and performance trends at both a strategic and tactical level. Your ultimate goal is to help our clients drive revenue and meet their goals.
Operate as a hands-on team leader
This role requires someone who is willing to dive into the details — reviewing plans, troubleshooting challenges, managing timelines, building presentations and helping teams solve problems in real time when needed.
Lead with confidence and collaboration
Guide internal teams with clarity, accountability, and positivity. We value leaders who elevate the work, remain solutions-oriented under pressure, and foster a highly collaborative, low-ego culture.
Help grow the business
Play an active role in identifying organic growth opportunities, contributing to pitches and new business initiatives, and helping AKA continue expanding its presence across the attractions, destinations, and cultural sectors.
WHO WE'RE LOOKING FOR:
5 + years of senior level experience in advertising, media, marketing, or client services, ideally within tourism, destinations, entertainment, or hospitality.
A strong understanding of integrated marketing with deep fluency across digital media channels and performance marketing
Comfortable discussing campaign performance metrics, optimization strategies, audience behavior, and media effectiveness in detail with both clients and internal teams
A confident communicator and presenter who can command a room, navigate challenging conversations, and build credibility with senior stakeholders
Highly collaborative with a team-first mindset and a willingness to roll up your sleeves when needed
Equal parts strategic thinker and operational doer — able to zoom out to see the big picture while staying close to execution
Calm, adaptable, and solutions-oriented in fast-moving environments with shifting priorities
Entrepreneurial and growth-minded, with enthusiasm for contributing to new business opportunities and agency growth
Someone who values curiosity, accountability, kindness, and collaboration.
WHAT WE OFFER:
The salary range for this position in New York, NY is$100,000 to $125,000 per year. The base pay offered will take into account internal equity and may vary depending on the candidate’s geographic region, job-related knowledge, skills, and years of experience. A discretionary bonus may be provided as part of the total compensation package. AKA also offers a comprehensive benefits package designed to support your well-being, growth, and balance, including:
Comprehensive healthcare & dental: 100% employer-paid for employees
Generous PTO policy plus ½- day Summer Fridays to make the most of sunny days
Hybrid work model - a balance of in-office collaboration (minimum three days per week) and flexibility
Continuous growth & learning: Annual Training & Development fund to sharpen your skills
Financial wellness perks: Student loan repayment or tuition assistance based on tenure
Paid parental leave: Up to 12 weeks to support growing families
Sabbatical opportunities: Recharge and return inspired with paid time off for long-term employees
A pet-friendly office: because great ideas come with great company
A Note on Diversity and Inclusion
At AKA we believe our team is at its best when we reflect the diversity of our community. We strive to hire and cultivate the best talent so when recruiting we work to actively reach and engage a wide community of people. We're passionate about creating an inclusive workplace that promotes and values diversity. We believe a diverse team makes us smarter, more creative and helps us better understand the needs of the audiences we target with our campaigns.
AKA is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.