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Job description
We're looking for an experienced Account Director / Client Services & Delivery Lead who thrives in a fast-moving agency environment.
You’ll serve as the primary strategic partner to key clients while leading delivery across multiple accounts, ensuring projects are properly scoped, executed efficiently, and delivered to the highest standards. This role combines client leadership, delivery management, operational excellence, and commercial growth.
Responsibilities
Own executive-level client relationships and serve as the primary strategic advisor
Lead delivery across multiple retainer accounts from planning through execution
Coordinate multidisciplinary teams across Digital Marketing, SEO, Paid Media, Web Development, Design, Email & CRM
Manage project scope, priorities, timelines, budgets, and resource allocation
Improve internal processes and operational workflows
Ensure consistent quality across all client deliverables
Identify account growth opportunities and contribute to client retention
Partner directly with agency leadership to scale operations
Requirements
At least 5-10+ years in a digital marketing, advertising, or creative agency
Proven experience managing enterprise or mid‑market client accounts
Experience leading cross‑functional digital teams
Strong project and delivery management skills
Excellent stakeholder management and executive communication
Comfortable discussing SEO, Paid Media, Content Marketing, Web Development, Email Marketing and Analytics
Experience with Asana, ClickUp, Monday.com, Jira or similar PM platforms
Ability to work during US Central Time business hours
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Worksite address
austin, TX, 78716, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.