Job description
Account Executive – Marketing Department
Role Summary
The Account Manager serves as the primary point of contact and strategic partner for clients, overseeing all aspects of their marketing services. This role blends project management, client communication, and performance strategy to ensure campaigns run smoothly, results are met, and relationships are strong. The Account Manager collaborates with internal teams to drive project execution, provides ongoing insights and recommendations, and ensures client satisfaction and retention.
Key Responsibilities by Cadence
Daily Duties
Respond to client emails and messages in a timely, professional manner
Check on all active marketing campaigns in production (ads, content, design, website, etc.)
Communicate with internal teams to solve problems and push projects forward
Track all time and activity in the project management system
Weekly Duties
Attend internal team meetings and client-facing meetings
Strategize with team members to optimize marketing performance across services
Monitor the status of campaign, design, web, and content projects to ensure on-time and accurate delivery
Monthly Duties
Meet with clients to discuss performance metrics, campaign health, and overall satisfaction
Present insights on ad account activity and collaborate with clients on new campaign or creative ideas
Adjust marketing timelines and deliverables as needed to stay aligned with client goals
Quarterly Duties
Develop and launch new evergreen marketing campaigns for clients
Present and refine SEO strategies in collaboration with content and technical teams
Conduct a full account health check to ensure clients are well-supported and informed
Identify opportunities for cross-channel integration or upsell of services where appropriate
Performance Review Benchmarks
Key Performance Indicators (KPIs):
Client retention rate and satisfaction scores
Timeliness and accuracy of campaign/project delivery
Responsiveness and communication score (internal/client feedback)
Campaign performance improvements (conversion rates, engagement, lead quality)
Soft Skills & Leadership Benchmarks:
Clear, friendly, and effective communication with clients and internal teams
Proactive problem-solving and project follow-through
Attention to detail in documentation, campaign setup, and reporting
Creative contribution to campaign ideation and execution
Growth & Development Expectations:
Stay up to date on current marketing trends, tools, and campaign types
Participate in at least one professional development session per review cycle
Regularly contribute process improvement or client service ideas to leadership
Share campaign success stories or creative wins with the team
Reports To:
Director of Client Services
Direct Reports (if applicable):
None
Salary: 60,000 + performance bonusesOriginally posted on Himalayas
Who can apply
Eligible countries: Australia, Canada, France, Germany, India, Netherlands, Sweden, Switzerland, United Kingdom, United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC-4, UTC-3.5, UTC+0, UTC+1, UTC+5.5, UTC+8, UTC+8.75, UTC+9, UTC+9.5, UTC+10, UTC+10.5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.