Job description
Overview
Are you motivated to unleash your ultimate potential and grasp an exciting career opportunity? ServiceLink, the unrivaled best in the mortgage industry, seeks an individual with excellent communication and customer service skills to fill the leadership role of Account Executive, Closing Scheduling. The ideal candidate will serve as a motivating force building high performance teams and establishing working relationships within a team environment. If you are confident in your ability to maximize this high visibility position and advance our culture, we invite you to apply today! There may never be a better time to join and grow with ServiceLink, a company built on the core values of entrepreneurship and empowerment.
A DAY IN THE LIFE
In this role, you will…
Oversee the scheduling department and manage the team leads
Run morning reports to monitor completed work from prior day
Review team members production and have meetings with team members that have low production
Audit fees being assigned and review COGS
Ensure orders are moving and client SLAs are being met
Help management maintain vacation time and call offs
Address any escalated scheduling issues
Assist the team in daily operations when necessary
WHO YOU ARE
You possess …
A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
The ability to multitask in a fast paced environment, especially the ability to work in multiple systems at once.
Excellent verbal and written communication skills.
The ability to quickly learn new skills, processes and procedures.
Responsibilities
Review daily all assigned work in progress reports to ensure completion of tasks
Ensure that all employees meet minimum production and quality quotas
Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction
Review Daily, Weekly and Monthly Reports in order to manage staffing and production metrics
Manage and participate in the daily functions of multiple Scheduling teams
Manage workload issues across teams, propose and implement efficiency initiatives as deemed necessary
Enforce staff adherence to client time requirements
Maintain and communicate department policies and procedures
Conduct staff meetings to convey operational issues and communicate new policies and procedure to the team
Take actions to maintain relationships with clients and vendors
Maintain open communication with team members, other departments, clients, vendors, and management
Maintain departmental profitability by keeping costs and fees within company guidelines
Ensure high performance of staff members through appropriate training, i.e. one-on-one training, classes, and coaching
Maintain and approve department payroll
Review and evaluate staff performance
Participate and make recommendations in the employee selection process
Identify and recommend employees to team leader positions
Review staffing requirements within their team and justify those requirements with their Director
Participate in Planning Initiatives
Build and maintain employee morale
Proficient in ServiceLink operating systems and internal search engines
Adhere to company policies and procedures
Perform all other duties as assigned
Qualifications
Review daily all assigned work in progress reports to ensure completion of tasks
Ensure that all employees meet minimum production and quality quotas
Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction
Review Daily, Weekly and Monthly Reports in order to manage staffing and production metrics
Manage and participate in the daily functions of multiple Scheduling teams
Manage workload issues across teams, propose and implement efficiency initiatives as deemed necessary
Enforce staff adherence to client time requirements
Maintain and communicate department policies and procedures
Conduct staff meetings to convey operational issues and communicate new policies and procedure to the team
Take actions to maintain relationships with clients and vendors
Maintain open communication with team members, other departments, clients, vendors, and management
Maintain departmental profitability by keeping costs and fees within company guidelines
Ensure high performance of staff members through appropriate training, i.e. one-on-one training, classes, and coaching
Maintain and approve department payroll
Review and evaluate staff performance
Participate and make recommendations in the employee selection process
Identify and recommend employees to team leader positions
Review staffing requirements within their team and justify those requirements with their Director
Participate in Planning Initiatives
Build and maintain employee morale
Proficient in ServiceLink operating systems and internal search engines
Adhere to company policies and procedures
Perform all other duties as assigned
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.