About this opportunity
IGT, a Nevada Corporation lists this Account Executive Sales and Account Management · · Fully Remote opportunity in essex, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
IGT
, where innovation meets entertainment on a global scale!
From the casino floor to your mobile screen,
we deliver thrilling, responsible, and unforgettable gaming experiences —powered by world‑class
content
, strong technical and
commercial capabilities
and nurtured by a
culture
of collaboration, accountability, and ownership.
With a team of over 6,000 employees across 30+ countries
and products delivered in
more than 100 jurisdictions worldwide
, we operate at scale while staying closely connected to customers we serve. The Account Manager is responsible for developing and maintaining key customer relationships, ensuring the customer is highly satisfied with PlayDigital IGT products and services and that all revenue generation opportunities are maximized. Developing a comprehensive understanding of the business, the successful candidate will draw upon their knowledge of the casino gaming market to become a trusted advisor to the customer. The successful candidate will have strong communication skills, a client friendly manner, be flexible and thrive in challenging and evolving environments. Acquired knowledge of casino products, especially PlayDigital IGT game library, is advantageous.
The Account Manager is responsible for the entire customer experience. To perform effectively, they will collaborate closely with customers to identify and manage a customer’s expectations, working in partnership with other internal PlayDigital IGT departments, including the Product and Delivery teams. The Account Manager is also responsible on a day-to-day basis for managing client satisfaction and financial performance of PlayDigital IGT games.
In order to perform effectively, the Account Manager should have an excellent understanding of online casino, and in particular marketing, game promotions, game positioning and all the KPIs that demonstrate the success of a casino game, helping the customer to improve their performance with an open and regular dialogue.
Develop market initiatives and strategies to support the growth of the accounts
Support teams that work within designated markets, for the growth of the overall market
Develop customer relationships across all levels, ensuring the customer is highly satisfied with the company’s product and services
Maximize revenue generation opportunities within the nominated markets and accounts
Track the financial performance of the customer account and monitor performance
Align with cross functional teams to ensure customer success
Collaborate with the customer to launch PlayDigital IGT products on a timely basis, ensuring that both new and existing products are promoted with maximum exposure onsite, regular CRM and external marketing campaigns to optimize revenue performance. This will include game demonstrations, customer tracking and liaison with the customer’s marketing and product teams to highlight the benefits of PlayDigital IGT games.
Develop additional sales opportunities, assess financial performance, and consult with legal and compliance teams on the contracts.
Maintain an up to date knowledge of industry trends and best practices to be well positioned to best advise the customer.
Function as an escalation point for customer issues, working to ensure that all issues get resolved satisfactorily and promptly.
Assisting in prospecting and acquiring new potential customers, attending prospect meetings where required.
Responsible for collection of customer feedback, verification and ranking of customer requirements for new product features and functions.
Minimum of 5 years’ experience
as an account manager,
ideally within the gaming
industry
Ad-hoc travel is required
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.