Job description
Who We Are
Akkadian Labs is a Collaboration Lifecycle Automation Platform that services some of the largest global enterprises and government agencies. Our platform reduces manual work by up to 90% and costs by as much as 50%, while improving accuracy and governance across leading Unified Communications platforms.
This ability to innovate at scale defines who we are: big enough to compete at the highest level, yet agile enough to stay ahead of a rapidly evolving market. Our culture is people-first, fully remote, and rooted in grit, clarity, trust, and respect, because when our people thrive, so do our customers.
Who You Are
We are hiring an Account Manager to lead retention, renewal, and expansion efforts across an assigned book of business. This is a quota-carrying role for someone who stays closely connected to customers year-round, builds momentum through proactive outreach, and turns account insight into growth opportunities.
The Account Manager serves as a primary relationship owner for their portfolio, helping customers realize ongoing value from the platform while identifying opportunities to deepen adoption, expand usage, and strengthen long-term partnerships. This role also works closely with systems integrators, channel partners, and reseller partners to support joint opportunities and deliver a cohesive customer experience.
What You'll Do
Serve as the primary point of contact for a portfolio of customer accounts, managing day-to-day relationships and handling escalations with support as needed
Maintain a consistent cadence of outreach throughout the year to strengthen relationships, reinforce value, and stay ahead of renewal risk
Own subscription renewals across the assigned book of business, driving retention and contributing to overall revenue goals
Identify and advance expansion opportunities within existing accounts, including upsell, cross-sell, and pricing motions
Educate customers on platform value, functionality, and new features so they can maximize adoption and business impact
Recognize signs of under-utilization or account risk early and step in with recommendations, training, or resources before issues escalate
Lead Quarterly Business Reviews with selected customers to demonstrate value, review progress, and uncover growth opportunities
Maintain disciplined weekly forecasting in HubSpot for renewal and expansion opportunities, applying the MEDPICC framework to qualify and stage deals consistently
Partner with systems integrators, channel partners, and reseller partners to align on account strategy, support technical discussions, and present a unified value proposition
Work cross-functionally with Sales, Product, and Support teams to deliver a consistent customer experience and identify opportunities across the customer lifecycle
Use account data and analytics to identify trends, surface risks, and prioritize actions that support retention and growth
Travel to support customer relationship-building and key account engagements as needed
Requirements
4-6 years of experience in software sales, specifically account management
Experience managing a book of business with quota and revenue responsibility
Demonstrated success with renewals and driving expansion revenue
Hands-on experience with HubSpot or a similar CRM platform
Experience in unified communications or collaboration platforms, or selling adjacent technologies is strongly preferred
Experience managing enterprise, government, healthcare, or finance accounts
Familiarity with MEDICC, MEDPICC, or a similar qualification framework
Ability to travel for customer meetings as needed
Ability to build strong customer relationships and maintain active engagement across a portfolio of accounts
Confidence leading renewal and expansion conversations and moving opportunities forward with urgency
Strong communication skills across customer-facing, partner-facing, and internal interactions
Comfort working in a fast-moving environment with multiple active priorities and revenue goals
Ability to translate product capabilities into practical customer value and business outcomes
Sound judgment in identifying account health signals, addressing objections, and responding proactively to risk
Discipline in forecasting, pipeline management, and CRM hygiene, with strong attention to opportunity status and next steps
Ability to collaborate effectively across internal teams and external partner networks
Benefits
We offer a fully remote environment, plus a competitive benefits package including medical, dental, vision, company-paid life insurance and disability policies, 401(k) with a generous matching program, and paid time off.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.