Job description
Account Manager
Job brief
We are looking for an Account Manager to create long-term, trusting relationships with our clients. Job duties include scheduling and leading client calls, delivering performance data, internal and external communication via Zoom/text/phone/email, and ownership of the client relationship.
Responsibilities
Serve as the lead point of contact for clients
Build and maintain strong, client relationships
Oversee the onboarding process including the project timeline and delivery of each step
Double check that client requests are done correctly
Clearly communicate the progress of various projects to internal and external stakeholders
Assist with challenging client requests or issue escalations as needed.
Jumping on phone calls and following up via call, SMS, email to support client needs and efforts
Requirements
1+ year of experience at Hite
Native-level English fluency
High degree of critical thinking skills that enable him/her to understand a diverse number of businesses, business owners and their goals, and how different marketing channels and strategies can help them achieve those goals.
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) is a plus.
Experience delivering client-focused solutions to customer needs
Originally posted on Himalayas
Who can apply
The source lists worldwide eligibility. Accepted UTC offsets: UTC-11, UTC-10, UTC-9.5, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC-4, UTC-3.5, UTC-3, UTC-2, UTC-1, UTC+0, UTC+1, UTC+2, UTC+3, UTC+3.5, UTC+4, UTC+4.5, UTC+5, UTC+5.5, UTC+5.75, UTC+6, UTC+6.5, UTC+7, UTC+8, UTC+8.75, UTC+9, UTC+9.5, UTC+10, UTC+10.5, UTC+11, UTC+12, UTC+12.75, UTC+13, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.