This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Job Title: Account Manager - Airline Catering
Job Location: Philadelphia-USA-19153
Work Location Type: On-Site
Salary Range: $68,000.00 - 82,000.00
About us
Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.
Role Purpose Statement
This customer focused leader acts as a liaison with all department Managers in the Customer Service Center (CSC) and airline(s) regarding performance issues and customer’s requests. They will be responsible for coordinating and directing menu presentations.
Main Accountabilities
Account Management
Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the CSC, the airline and the Key Account Manager
Ensure accurate billing and provisioning to the airline
Maintain daily par levels and inventory control in accordance with customer standards
Ensure equipment inventory is taken in a timely and accurate manner
Ensure the on time departure of all flights using catering guidelines
Support the respective departments regarding all airline cycle changes
Monitor and ensure compliance with customer specifications and equipment, policies and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager
Maintain customer specifications and monitor changes
Ensure that the airlines measurement system is taken into account in each department
Coordinate and participate in all CSC evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner
Monitor and ensure CSC compliance with the airlines safety expectations
Develop, document and maintain flight attendant comment and delay database
Support the Executive chef in menu presentations as needed. Assist in Chef tables
Track quality scores
Ensure par levels of customer inventory and customer specific goods
Participate in special customer projects
Leadership
Ensure that the area of responsibility is properly organized, staffed and directed
Guide, motivate and develop the subordinate employees within the Human Resources Policy
Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
Make the company's values and management principles live in the department(s)
Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety
Knowledge, Skills and Experience
Bachelor’s degree or equivalent experience required
In addition, three to five years of experience in related field
Strong presentation, communication, training and interpersonal skills
Demonstrable record of understanding and meeting customer expectations
Proven track record of understanding of the drivers of product and labor cost variances
Needs good knowledge of Microsoft Office and Windows-based computer applications
SkyChefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
Worksite address
philadelphia, PA, 19153, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.