About this opportunity
Digital Ignite lists this Account Manager opportunity in charleston county, South Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Account Manager, Client Services Digital Ignite
Charleston, SC · On-site · Full-time
About Digital Ignite Digital Ignite is a full-service performance marketing agency based in Charleston, SC. We plan, buy and optimize paid media for brands in sports, higher education, travel, consumer products and more. We judge our work by what it does for our clients’ businesses.
The Role We’re hiring an Account Manager to own a portfolio of client relationships and act as a strategic partner to those clients. You’ll connect each client’s business goals to our digital marketing work and make sure campaigns are delivering results. You’ll work closely with our Media, Creative, Strategy and Sales teams to keep work on time, on brief and on budget.
What You’ll Do Client portfolio management
Manage a portfolio of client accounts as the main day-to-day point of contact
Lead regular check-ins and quarterly business reviews that connect results to client goals
Make sure work for your clients is on time, on brief and meets agency quality standards
Manage work against scope and flag out-of-scope requests early
Ask clients for feedback, turn it into recommendations and work with internal teams to follow through
Account planning and client health
Build and maintain roadmaps for your accounts covering priorities, opportunities, risks and next steps
Track the health of your accounts and raise risks early
Turn performance data into a clear story and recommendations clients can approve
Account growth and retention
Find upsell and cross-sell opportunities based on client needs and goals
Partner with Account Executives on expansion conversations
Build plans to protect accounts that show signs of risk
Collaboration
Work closely with Sales, Strategy, Media and Creative to align client priorities and resources
Bring the client’s perspective to internal discussions
Keep projects moving in Monday.com and share client trends and recurring issues with the team
What Success Looks Like Strong client retention across your portfolio
Growth in your accounts through upsells and cross-sells
Client messages acknowledged within one business day
Reporting delivered on schedule, with meeting prep done a week or more ahead
Accurate, complete work requests to our operations team
Current roadmaps for your accounts, reviewed quarterly
What You Bring 2+ years of account management or client services experience, ideally at a digital, media or marketing agency
A record of keeping and growing client accounts
Working knowledge of digital marketing channels such as paid media, social, web and creative
The ability to connect client business goals to marketing recommendations
Excellent written and verbal communication
Strong organization and prioritization across multiple accounts
Comfort with reporting and performance data
Experience with project management or CRM tools such as Monday.com is a plus
Why Digital Ignite A portfolio of real clients and real influence on their results
Close collaboration with in-house Media, Creative and Strategy teams
A team that values clear communication, accountability and results
Room to grow as the agency grows
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.