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Job description
Account Manager - Luxury Retail and Trade Show Environments
GILBERT , located in Melville, NY, is a premier millwork manufacturing company specializing in high‑end custom solutions for trade show exhibitions and luxury retail spaces. We pride ourselves on delivering exceptional craftsmanship and unparalleled customer service, ensuring our clients' visions come to life. Our company provides design services, full project management, fabrication and event services for our clients. With an emphasis on partnership, reputation, quality and results, the Gilbert team focuses on providing exceptional experiences for our clients to help them achieve their goals. Founded in 1986, Gilbert serves clients in numerous industries including consumer electronics, consumer goods, eyewear, fashion, jewelry and more.
We are seeking a dedicated and dynamic Account Manager to join our team. This role requires a highly organized, client‑focused professional with experience in managing complex, high‑value projects from initial inquiry through project launch. The Account Manager will be responsible for overseeing all pre‑sale activities, including RFE, RFD, RFI, and RFP processes, while cultivating long‑term client relationships across industries such as luxury retail, fashion, jewelry, and consumer goods. Success in this role requires excellent communication skills, a proactive mindset, and the ability to collaborate effectively with both internal teams and external stakeholders. The ideal candidate will be a strategic thinker who can balance detail‑oriented coordination with a focus on sales growth, client satisfaction, and executional excellence.
Key Responsibilities
Client Management: Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions. Act as the primary point of contact for all client communications.
RFE/RFD/RFI/RFP Processes: Lead and coordinate the preparation and submission of RFEs, RFDs, RFIs, and RFPs. Ensure all documents are comprehensive, accurate, and delivered on time.
Customer Service Excellence: Deliver a high level of customer service, responding promptly to inquiries and addressing any concerns or issues that arise during the project lifecycle.
Sales Target Achievement: Proactively drive revenue growth within assigned accounts by meeting defined upselling and cross‑selling targets. Leverage client relationships and project insights to identify additional opportunities that align with client goals and company capabilities.
Pre‑Sale Coordination and Ownership: Take full ownership of the pre‑sale phase, including discovery, scoping, and alignment with client expectations. Collaborate with internal teams to develop accurate timelines, budgets, and deliverables that set the foundation for successful project execution.
Project Coordination: Collaborate with internal teams, including design, production, and logistics, to ensure timely execution of projects while meeting client specifications.
Stakeholder Communication: Represent the company confidently in discussions with architects, designers, and owners' representatives. Effectively translate client vision and technical requirements to internal teams, ensuring alignment across all parties involved.
Reporting: Provide regular updates to management on account status, project progress, and client feedback.
Requirements
Bachelor’s degree in related fields is preferred.
Minimum of 3 years of experience in account management, preferably in the millwork, exhibition, or luxury retail industry.
Strong understanding of the RFE, RFD, RFI, and RFP processes.
Ability to understand and interpret shop drawings, with a basic understanding of construction methods, to effectively communicate project requirements.
Excellent understanding of proper communication in both verbal and written formats.
Experience with Salesforce or other CRM tools with a strong focus on data integrity.
Exceptional communication and interpersonal skills, with a focus on customer service.
Ability to manage multiple projects simultaneously and meet deadlines in a fast‑paced environment.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales and General Business
Industries
Manufacturing
Benefits
Medical insurance
Vision insurance
401(k)
Disability insurance
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Worksite address
melville, NY, 11775, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.