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Job description
The role of the Account Manager (Lysted) spans from assisting in the onboarding process to ensure it is seamless, attending to the customers support needs when using any of the products we offer, and proactively reaching out to verify that our customers are using our products in the best way possible. As an Account Manager, you would be responsible for helping onboard new users through demos and migrations. You would perform follow-up tasks with new users for a brief introduction to provide troubleshooting assistance, track feature requests, and escalate issues to the appropriate departments. You will establish relationships with large users to build a book of business and present opportunities for up-sell / cross-sell and prevent churn.
Responsibilities:
Assisting with client onboarding process and performing demos
Maintaining and improving relationships with existing clients
Communicating rates and our billing process
Auditing current CRM database and updating for accuracy
Identifying accounts where the product is underutilized
Analyzing customer trends in satisfaction and revenue to gauge the success of new and existing products
Working directly with Sales, Customer Support, and Directors of Account Management to create a seamless experience for the customer
Provide high-level customer support, documenting solutions, de-escalating issues & maintaining customer satisfaction
Communicating with CSR 1&2 for improvements in customer responses & handling
Track and communicate software feature requests
Upsell/Cross-sell additional products to our client base
Requirements:
Excellent problem-solving skills
Ability to take the initiative and make decisions
Excellent communication skills
Ability to multi-task and be flexible to accommodate the needs of the team
Team player attitude and strong work ethic
High level of organizational skills and attention to detail
Good follow-through and troubleshooting skills
Able to work collaboratively with a team and independently without supervision
Comfortable with multiple systems including Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems and customer support ticketing systems
Proficient with Microsoft Excel
2 or more years of customer service/Account management experience
Huge Plus:
Experience in the entertainment/ticketing industry
Ability to travel occasionally to meet clients and attend trade shows
Experience with Hubspot or another CRM
About Us
Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. Our technology suite streamlines the entire ticket resale process, from effortlessly listing tickets on multiple exchanges to dynamically adjusting prices based on market shifts, and even ensuring tickets reach event-goers promptly.
We are data-driven and customer-obsessed as we work to solve interesting and complicated challenges in a fast-growing global market. We are equally relentless in maximizing our team’s career goals and aspirations by building a company of people who share the same drive and passion. If you are looking for a culture based on great people, technical excellence, and continued growth — where your contributions and ideas really do make a difference — come join us at Automatiq!
Automatiq is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This position will remain open until filled. Applications are reviewed on a rolling basis.
Fair Chance Notice for California Applicants
Automatiq considers qualified applicants with arrest or conviction records. Criminal history disclosure or background checks occur only after a conditional job offer.
A criminal history may have a direct, adverse, and negative relationship with the following duties of the role:
Access to sensitive financial and banking information, transaction data, privileged information, proprietary information, etc.
Interactions with customers, employees, vendors, agents, and third parties.
Such a history may potentially result in the withdrawal of a conditional offer of employment. If a conviction directly related to the job raises concerns, candidates will have the opportunity to explain circumstances surrounding the conviction, provide mitigating evidence, or dispute the background report.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.