About this opportunity
City Wide Facility Solutions Boston lists this Account Manager (North Central) (Worcester County) opportunity in worcester county, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
City Wide Facility Solutions Boston specializes in managed facility services for commercial properties across Central and Eastern Massachusetts. We connect our clients with qualified vendors and serve as a single point of contact for all service management needs. Our Account Managers act as true partners to our clients to drive retention and foster long-term growth.
As an Account Manager , you’ll take ownership of client relationships, work alongside a supportive team, and contribute to a company dedicated to excellence in customer service. This is primarily a field-based role (within designated territory) as you will be visiting client sites every day to ensure client satisfaction.
What you’ll do:
Serve as the key point of contact for clients in your designated territory
Build and maintain strong relationships with clients to ensure satisfaction and retention
Conduct weekly site visits with clients
Identify upsell or cross-sell opportunities within existing accounts
Resolve client issues in a timely and efficient manner
Track client communication, issues, and opportunities in CRM (e.g., Salesforce)
What you’ll bring:
Minimum 3 years of field-based experience
Proven B2B sales background
Strong interpersonal and relationship-building skills
Ability to manage and prioritize competing demands
Experience delivering customer-focused solutions
Self-driven and thrives in a fast-paced, goal-oriented environment
Why Join City Wide:
Competitive base salary plus commission and performance incentives
Full benefits package: medical, dental, vision, life insurance, FSA & HRA
401(k) with company match
Generous PTO: 9 paid holidays, vacation, and Volunteer Time Off
Ongoing professional development, mentorship, and career advancement
If you're passionate about service excellence and ready to take your career to the next level, we’d love to hear from you. Join City Wide Facility Solutions Boston and become a key player in transforming how facilities are managed.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.