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Job description
Account Manager Of Client ServicesPharMerica, a part of Brightspring Health Services, is a long-term care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States.As a non-retail pharmacy, we focus on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation facilities, long-term acute care centers, and other specialized care centers nationwide. Our organization is in high growth mode, which can provide opportunities for advancement for individuals looking for career progression!The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.This position entails 75% travel. Ideal location to reside is within that territory.Schedule: Monday - Friday, hours depend on business needsTerritory: IowaThe ideal candidate has experience in client retention in a long-term care pharmacy setting.We offer:DailyPayFlexible schedulesCompetitive payShift differentialHealth, dental, vision and life insurance benefitsCompany paid STD and LTDTuition AssistanceEmployee Discount Program401kPaid-time offTuition reimbursementNon-retail/Closed-door environmentAnnual Incentive Bonus: 15%Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!ResponsibilitiesBuilds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizationsAccountable for all aspects of client relationships; primary go-to person for your client baseEngages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR's) and Pharmacy Optimization Services (PSOP's)Leads client contract renewal process in collaboration with other key PharMerica stakeholdersOwns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clientsManages their client base through the company's CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.Own your Client Book of Business – be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer's needs, delivering world class serviceProvides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resourcesWorks with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementationCollaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achievedRepresents PharMerica at corporate/networking/client events and conferencesConducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standardsQualificationsBachelor's degree or equivalent experienceThree to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business settingAbility to communicate to all levels of managementExcellent time-management and basic computer skillsAdvanced Microsoft Office proficiencyOutstanding problem-solving skillsExperience in root cause analysisAbility to collaborate cross-functionallyExperience working within a collaborative teamExperience in a project management and client-facing customer service roleStrong background with the ability to manage multiple priorities and deadlines at once
Worksite address
des moines, IA, 50301, US
Who can apply
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