Account Manager - Retail Media - Hybrid

Job description

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Title: Account Manager - Retail Media - Hybrid

Mandatory skills:

Microsoft Office,

account management, marketing, advertising,

direct marketing, digital marketing, campaign reporting, campaign presentations,

digital media campaigns, campaign performance review, campaign billing, KPI,

campaign activation, trafficking, optimization, campaign performance metrics,

Media, Analytics, Billing, Media Exchange, Media Exchange Sales, Audience,

Sales Organization, project management,

retail, retail media, media platform, media requests, retail media network

Description:

Position Summary:

The client Account Manager will be responsible for helping the Sales Organization grow advertising partnerships by engaging with clients on behalf of a fast-growing retail media arm at the 4th largest company in the US. You will work alongside the Account Coordinators and Partner Managers as a key contributor to the development and expansion of the Account Management team. This individual will provide the highest level of support on an assigned book of strategic accounts while driving client retention, growth, renewal, and overall client satisfaction. The client is seeking a highly motivated individual with strong digital and technology experience to help drive this growth engine. This role is customer-oriented, requires excellent communication skills, numerical analysis, strong organization, project management and ability to multi-task.

You ll be responsible to coordinate and drive the successful completion of the client Media Exchange projects including creative ad feedback and approvals, campaign launches and other key deliverables. Account Managers need to excel in problem-solving and project management and should be well-organized, detail-oriented and flexible. The Account Management team works cross-functionally with the client Media Exchange Sales, Audience & Analytics, Creative and Media teams which requires strong communication skills and the ability to follow through on projects while maintaining accountability, all critical elements of this role.

Externally, you will engage with clients to gather information about the overall campaign objective to understand KPIs, media platforms, targeting parameters and other media-related requests. Account Managers work directly with advertisers and/or their national media and shopper marketing agencies, and therefore need to clearly articulate complex processes in a simplified manner while coordinating with multiple external and internal stakeholders. You ll bring your prior experience working on a cross-functional, revenue-generating team within a large organization to demonstrate exceptional client service. Your ability to prioritize, operate with efficiency and communicate with excellence will translate into seamless executions, leading to trusted relationships with advertisers.

Reporting to the Industry Manager of Consumables & General Merchandise, you ll maintain a client-first approach and will hold the advertiser relationship in the highest regard. We want to stand out as being easy to work with and we know that s part of your personal brand as well. In fact, that skill will also prove to be important internally as you work with other teams at the client in a coordinated fashion. Your willingness to roll up your sleeves and navigate the twists and turns that come with building a retail media network from scratch will make you a real fit for our the client culture.

We ve seen immense success at the client Media Exchange in our first 2 years, and a lot of that is due to a team of strong talent unencumbered by traditional role definitions. While our overall direction is clear, we value a scrappy way of working and are looking for someone like you that thrives in a startup environment. Our entire team is eager to join forces to grow this burgeoning business together, with no task too big or small. To be honest, we really like the opportunity to have multi-faceted positions because it keeps things fresh. We certainly haven t figured it all out yet, and we re excited about the role you ll play in getting us to where we need to be. Now is the time to get in on the ground floor and be a part of our foundational team setting the retail media landscape on fire. We can t wait to meet you.

Duties:

Collaborate with internal partner teams to execute successful digital media campaigns aligned to client KPIs. This includes activities such as:

Act as daily point of contact for client post sale questions and updates

Facilitate the end-to-end creative process between the advertiser and the client Media Exchange s creative team.

Partner closely with the cross functional teams on campaign activation, trafficking, and optimizations.

Lead meeting cadences with clients to communicate key campaign performance metrics, insights, optimization recommendations and upsell opportunities.

Lead internal partner status calls and campaign performance reviews with

Support monthly campaign billing, ensuring accuracy and delivery.

Coordinate with internal teams to develop end of campaign reporting and presentations for clients

Manage and develop strong, collaborative relationships with partners across the organization and lead cross-functional teams including Media, Analytics, and Billing to ensure consistent communication and execution of client strategy?

Proactively self-educate around assigned client categories, retail and retail media industry trends to identify best practice opportunities for the client Media Exchange to share with the team?

Participate in on-boarding activities for new team members

Experience:

5+ years of client services/account management experience in a direct/digital marketing agency or a combination of agency/client side.

3+ years of proven experience managing client relationships and effectively problem solve; ability to analyze problems and produce a viable solution

2+ years experience using Microsoft Office tools.

Education:

Bachelor's degree required, preferably with a concentration in marketing or business

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.

3601 Algonquin Road, Suite 425

Rolling Meadows, IL 60008

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Industries

Software Development

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Worksite address

chicago, IL, 60290, US

Who can apply

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