About this opportunity
CS Recruiting lists this Account Operations Coordinator opportunity in olathe, Kansas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Provide day-to-day operational and customer support for Freight Brokers and assigned customer accounts.
Assist with load creation, data entry, and maintaining accurate shipment information within the TMS and brokerage systems.
Communicate with customers regarding shipment status, pickup and delivery updates, and service-related questions.
Track and monitor freight to help ensure on-time pickup and delivery.
Coordinate appointments, paperwork collection, and shipment documentation.
Assist Freight Brokers with carrier onboarding and compliance documentation.
Manage incoming calls, emails, and customer requests in a professional and timely manner.
Help resolve shipment issues and communicate updates to customers, carriers, and internal team members.
Support Freight Brokers with day-to-day activities that contribute to customer satisfaction and revenue-generating brokerage operations.
Experience :
High school diploma or equivalent required.
Experience in logistics, freight brokerage, transportation, customer service, or a related field preferred.
Strong verbal and written communication skills.
Excellent organization, time management, and multitasking abilities.
Strong attention to detail and ability to maintain accurate shipment and customer information.
Ability to problem solve and prioritize tasks in a fast-paced environment.
Customer-focused mindset with the ability to build positive relationships with customers, carriers, and internal teams.
Comfortable working collaboratively while supporting multiple Freight Brokers and customer accounts.
Location : Olathe, KS
Compensation Details : This position offers a competitive base salary and bonus
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Worksite address
olathe, KS, 66051, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.