Job description
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Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Account Partner is a senior client-facing leader responsible for driving the successful delivery and expansion of Salesforce Professional Services engagements within a portfolio of product, automotive, consumer and energy industry accounts. This role combines deep industry expertise, executive relationship management, and services sales acumen to ensure customers achieve maximum value from their Salesforce investments.
Key Responsibilities:
Serve as the primary executive point of contact for Professional Services engagements across a defined portfolio of accounts, building trusted advisor relationships with C-suite and senior stakeholders
Drive the identification, qualification, and closure of Professional Services opportunities including implementation, advisory, and managed services
Collaborate with Account Executives, Solution Engineers, and Delivery teams to develop comprehensive services strategies aligned to customer business outcomes
Lead the development of Statements of Work (SOWs), project proposals, and services roadmaps tailored to industry needs
Partner with delivery leadership to ensure successful project execution, customer satisfaction, and on-time/on-budget delivery
Proactively identify expansion opportunities within existing accounts, driving growth in services revenue and deepening the Salesforce footprint
Represent the voice of the customer internally, advocating for resources, prioritization, and solutions that drive customer success
Maintain a strong understanding of industry trends, challenges, and Salesforce product capabilities to provide relevant, strategic guidance
Accurately forecast services pipeline and revenue within assigned territory
Required Qualifications:
10+ years of experience in professional services, consulting, or services sales, with significant experience in the automotive, energy & utilities industries
Proven track record of managing and growing enterprise client relationships and exceeding revenue targets
Strong understanding of Salesforce platform capabilities and how they apply to business processes
Demonstrated ability to develop and present complex services proposals to executive audiences
Excellent communication, negotiation, and presentation skills
Experience working in a matrixed environment, collaborating across sales, delivery, and product teams
Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Preferred Qualifications:
Salesforce certifications (e.g., Administrator, Sales Cloud, Service Cloud, or industry-specific)
Experience with agile delivery methodologies
Experience with AI delivery methodologies
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.