About this opportunity
Firstsource lists this Account Representative opportunity in louisville, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Account Representative | Full Time | In Office
Company: Firstsource Advantage
Location: Colorado Springs, CO
Pay: $19.00 per hour
Start Date: Monday October 12th
Schedule
Training Schedule:
Monday - Friday | 11:00 AM - 8:00 PM
Regular Work Schedule:
Monday - Friday | 11:00 AM - 8:00 PM
Launch Your Career with Firstsource Advantage!
Are you looking for a career with growth potential, competitive benefits, and the opportunity to make a difference? Firstsource Advantage is seeking motivated, customer-focused professionals to join our team as Account Representatives.
In this role, you'll work directly with customers to help them resolve account balances and identify payment solutions that fit their financial circumstances. If you enjoy problem-solving, building relationships, and working toward goals, we'd love to hear from you.
What You'll Do
Communicate with customers regarding account balances and payment options
Handle inbound and outbound calls in a professional and respectful manner
Negotiate payment arrangements and assist customers in finding workable solutions
Maintain accurate account documentation and records
Follow all company policies as well as applicable federal and state regulations
Meet performance goals related to quality, productivity, and customer service
What We're Looking For
High School Diploma or GED required
Minimum of 6 months of experience in customer service, sales, collections, or a related field
Strong communication and active listening skills
Basic computer proficiency and ability to navigate multiple systems
Professional attitude with a strong work ethic
Ability to maintain confidentiality and handle sensitive information
Self-motivated, dependable, and goal-oriented
Why Join Firstsource Advantage?
Career Growth Opportunities
We believe in promoting from within and providing employees with opportunities to advance their careers.
Supportive Team Environment
Join a collaborative workplace where your contributions are valued and your success is celebrated.
Meaningful Work
Help customers regain financial stability while developing valuable communication and negotiation skills.
Paid Training
Receive comprehensive training and ongoing support to set you up for success.
Benefits (Eligibility Requirements Apply)
Medical, Dental, and Vision Insurance
401(k) Retirement Plan with Company Match
Paid Training
Monthly Performance Incentives
Employee Recognition Programs
Paid Time Off (PTO)
Sick Leave
Apply Today
Take the next step in your career and join a company committed to your growth and success.
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The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.