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MAJIK Enterprises International Inc.

Account Retention Specialists - Collections & Customer Solutions

lancaster, PA

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Job description

Description:

4x Best Places to Work in PA )

¡Ahora contratando! Se habla español

Looking for more than just a job?

At Majik, you'll build real relationships, earn bonuses, and grow your career.

No rent-to-own experience? No problem — we train you.

"I enjoy working at Majik because I get to help people solve problems every single day, turning challenging issues into solutions that make a real difference" - Donae

Who We Are

We Serve Others

We Do What It Takes

We Own It

We're passionate about helping employees grow and delivering great customer experiences!

Pay + Perks

* Earn up to $18/hour + Monthly Bonus Potential

* 3 Weeks PTO + Paid Holidays

* 401(k) with Company Match (up to 6%)

* Low-cost Medical, Dental, Vision

* Employee Discounts + Loyalty Rewards

* Career Advancement Opportunities (we promote from within)

* Weekly Pay

* Reimbursement Toward Home & Vehicle Purchase (after 1 year)

* Bilingual candidates may earn additional pay

* ...and so much more!

What You'll Do

* Own customer accounts and work proactively to keep them current

* Analyze account activity and determine appropriate solutions

* Communicate with customers, references, and landlords

* Collect and process payments accurately (in-store and field)

* Maintain accurate documentation and account records

* Manage field visits professionally and efficiently

* Resolve customer concerns while protecting company standards

* Meet and exceed performance goals related to collections and retention

Requirements:

What We're Looking For

* High school diploma or GED

* 1+ year of experience in collections, retail, or customer-focused roles preferred

* Strong communication and conflict resolution skills

* Highly organized with attention to detail

* Self-motivated, accountable, and results-driven

* Comfortable using systems to manage accounts

* Valid driver's license with insurable driving record

* Willingness to travel locally for customer visits

* Ability to lift up to 25 lbs (with assistance for heavier items)

Schedule

Full-time (40 hours/week), 5-day workweek

Monday-Friday: 10am-7pm, Saturday: 10am-6pm (required), Sunday: Closed

Schedules may vary based on business needs

Additional Information

Blue Ocean Brands does not conduct routine pre-employment drug testing but may require testing in cases such as reasonable suspicion, workplace accidents, or as required by law.

Compensation details: 16-20 Hourly Wage

PId480e56011b

Who can apply

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