Availability awaiting confirmation
We are waiting for a fresh update from the source. This page preserves the last received job details; current availability is not confirmed.
Job description
Account Services Representative
Location: Fully Onsite, Orlando, FL Area
Hours: Monday–Friday, 9:00 AM–6:00 PM
Type: 4-Month Contract-to-Hire Based on Performance
Pay: $19/HR
4 Corner Resources is seeking an experienced Account Services Representative to serve as a front-line point of contact for customers, supporting account management, order processing, billing inquiries, payment collection, and general customer service needs. The ideal candidate will come from a fast-paced, professional client-service environment and have experience managing customer accounts, handling a steady volume of phone and email interactions, navigating multiple systems, resolving issues, and coordinating with internal departments to ensure requests are handled accurately and efficiently.
This position requires someone who can take ownership of customer requests from start to finish, prioritize competing demands, and confidently navigate multiple systems while maintaining a high level of accuracy and professionalism.
Account Services Representative Key Responsibilities
Serve as a primary point of contact for customers through inbound phone calls, email, and other communication channels
Handle a high volume of customer inquiries, requests, and account-related issues while maintaining a professional and customer-focused approach
Manage and update customer accounts across multiple systems and platforms
Utilize CRM and account management systems to document customer interactions, account activity, and follow-up needs
Process customer orders and account requests accurately and efficiently
Review customer account information and investigate discrepancies or issues before escalating when appropriate
Assist customers with billing questions, past-due balances, and payment-related concerns
Make outbound collection calls regarding past-due balances, services, and subscriptions
Take ownership of customer requests and coordinate with internal departments to ensure timely resolution
Route or coordinate customer requests with the appropriate departments, including sales, accounting, and support teams
Maintain accurate customer records, documentation, and account information
Assist with account reconciliation and data cleanup projects as needed
Prioritize multiple competing customer requests and internal responsibilities while maintaining productivity and accuracy
Follow through on customer requests and ensure appropriate communication until resolution
Assist other departments or areas as needed based on business needs
Account Services Representative Required Qualifications
Prior front-line customer service or account services experience in a professional, fast-paced environment
Experience handling a high volume of customer interactions, including phone calls, emails, and account requests
Strong understanding of how CRM and account management systems are used to manage customer relationships and account activity
Comfortable working with multiple software systems simultaneously and learning new technology quickly
Experience managing customer accounts and maintaining accurate account information
Strong verbal communication skills and professional phone etiquette
Experience resolving customer issues by identifying needs, taking ownership, and coordinating solutions
Comfortable discussing billing issues, past-due balances, payments, and collections with customers
Strong attention to detail and accuracy when processing orders, updating accounts, and documenting customer interactions
Ability to prioritize and multitask in a fast-paced environment with changing demands
Strong follow-through and organizational skills
Ability to work effectively with multiple internal departments to resolve customer issues
Reliable transportation and ability to work fully onsite Monday–Friday
High school diploma or equivalent required
Preferred Qualifications
Associate degree preferred
Previous accounts receivable, billing, collections, or payment processing experience
Experience with CRM, ERP, or account management systems
Experience processing customer orders or service requests
Experience working in a high-volume call center, customer service, account management, or similar client-facing environment
Previous experience coordinating with sales, accounting, operations, or support teams
#J-18808-Ljbffr
Worksite address
orlando, FL, 32885, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.