About this opportunity
Cox Enterprises lists this Account Services Representative opportunity in phoenix, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
The Customer Care representative also helps grow the company through capturing opportunities to offer additional or upgraded services to customers as available.
Responsibilities
Promote Quality Customer Experience Work in a call center environment providing excellent customer care by greeting customers, asking questions and actively listening to customers to understand their needs or requests
Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments
Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments
Problem Solving Determine the appropriate answer, response, or solution by interpreting relevant information in light of the customer’s circumstances
Educate customers by explaining bills and Cox policies and procedures concerning prices, billing and service
Perform any necessary calculations pertaining to fees, time periods, or dates
Drive Business Growth Grow the company through identifying sales lead generation opportunities, promoting Cox services, and offering service contracts. Add contracts as authorized by customers
Provide seamless customer service through partnering with Sales for identified sales leads and Technical Support for customer assistance with non account-related troubleshooting
Qualifications
Minimum 6 months work experience providing service directly to customers
6 months experience using a computer in a work or non-work setting
High school graduate or GED or equivalent work experience
Eligibility to work in the United States
Preferred 6+ months experience working in a position that requires meeting sales goals
1 – 2 year work experience in a customer service role, not specific to just Call Center
Strong aptitude for helping customers and a customer experience focus
Enthusiastic and personable
Must be able to work in a call center or highly structured environment
Strong computer skills and be able to navigate through multiple screens
Ability to adapt to constant change
Demonstrated solid work history.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at:
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Worksite address
phoenix, AZ, 85003, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.