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Job description
Accounting Support Specialist
To provide support documentation and invoices for Resort accounts receivable and member accounts, and to address any questions or concerns that may arise during that process. To catalog and maintain billing files in the system.
Essential Duties And Responsibilities
Research and provide support documentation on charges incurred by Resort guest and member accounts
Maintain a complete file on all member accounts. To include signed contract, copies of any correspondence sent or received, copies of initiation fee payments and refunds and all pertinent information concerning the membership.
Provide timely and accurate billings of all accounts
Handle posting of charges, adjustments, and payments
Maintain a secured file containing all credit card information obtained by the members who wish to participate in our auto-pay program
Charge member credit cards on a monthly basis if they participate in the above program. This must take place between the 25th or next business day
Maintain an ongoing spreadsheet containing the member name, number, membership type and amount received for all members which participate in our discounted pre-pay membership program. This spreadsheet must be updated monthly so as to be accurate and presentable for our year end audit
Meet with guests, groups, and members at their convenience as the need arises
Verify the Membership/Village Health Club General Ledger ties to the end of month Membership aging. Address any discrepancies
Field calls from guests, groups, and members and address their concerns and questions
Cross train in other areas of accounting to assist co-workers when needed
Follow-up on billings with timely phone calls to verify receipt of invoices and to field any questions or concerns that may arise
Assist in the collection of past due accounts
Maintain a log of past due membership accounts and determine if they are to be suspended or cancelled in the event of non-payment. All accounts must be kept current
Maintain record of Accounting deadlines and monitor their completion
Assist in the completion of weekly and monthly reports used by Resort departments
To work closely with other departments in resolving concerns that our guests, groups, and members may have in regards to their billings
To provide strong support in day to day operations of the Accounting Department
Maintain a good rapport with fellow employees and reflect a positive attitude
Complete all assignments requested of you
Must follow proper grooming and dress standards set forth by the Employee Handbook
Maintain open line of communication with supervisor
Must understand and abide by environmental practices of the resort
Other duties as assigned
Education/Experience
Preferred candidate would have minimum of 2 years college experience
Accounts Receivable and/or Accounting experience is required
Strong computer skills in Excel and Word
Previous Abacus knowledge a plus
Other Skills And Abilities
Candidate must have proper listening skills
Candidate must be able to maintain patience and professional attitude when dealing with issues that may arise
Candidate must have the ability to comfortably handle confrontation
Candidate must have ability to manage, maintain and hold private highly confidential information
Supervisory Responsibilities (If Applicable)
Candidate will be responsible for monthly reporting of member counts and maintain confidential information
Candidate will be required to attend and speak at various departmental meetings
Typical Physical Demands
Must be able to sit for long periods of time
Must be capable of lifting or moving documentation boxes weighing up to 50 lbs.
Typical Mental Demands
There are deadlines that must be met. These include daily, weekly, and monthly deadlines. Candidate must have the ability to work comfortably with these deadlines and meet them as required.
This position is a direct reflection on the billing department of the Resort. Candidate must be able to listen, engage and resolve difficult issues that guests may present.
Among many duties, this position involves collection of assets due the Resort. Candidate must be comfortable in making collection calls, informing individuals that accounts may be closed, privileges withheld or involvement of collection firms.
Working Conditions
Must be able to work in a fast-paced environment
Must be comfortable with the pressure of deadlines
Must be capable of maintaining a professional attitude when dealing with difficult phone conversations
Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.
Worksite address
acme, MI, 49610, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.