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Job description
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This range is provided by Alvarez Dispute Resolution. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$45,000.00/yr - $55,000.00/yr
Practice Administrator at Alvarez Dispute Resolution
Location: Miami, Florida
Salary: $45,000 – $55,000 per year (commensurate with experience)
Benefits: 401(k) with employer match, Health Insurance
About Us:
Alvarez Dispute Resolution is a premier mediation and arbitration firm dedicated to providing efficient and effective conflict resolution services. Our team of experienced professionals work with clients to resolve disputes in a fair, impartial, and cost-effective manner. We are looking for an experienced and highly organized Accounts Receivable Collections Specialist, with impeccable communication skills to oversee prompt and accurate A/R collections, as per engagement agreement(s) provided to counsel when case is scheduled.
Position Overview and Key Responsibilities:
Daily monitoring of account receivables to prevent aged invoices from accumulating and possibly resulting in an inability to collect.
Ensure smooth day-to-day collection activities; to include prompt, professional and courteous email correspondence to clients as per guidelines, as well as issuing prompt responses to client communications, including making or returning calls as needed.
Daily and accurate maintenance of collection notes, maintaining changes to client contact data, and various special instructions on a client-by-client basis.
Ensure collection follow-ups are performed promptly, and information is available “real-time” about collection status of client communications.
Ensure no tasks fall through the cracks by using methodical and organized business practices.
Issue periodic past due invoice reminders throughout the month, as well as month-end account statements from the accounting system, as per guidelines.
Identify client collection trends and emerging concerns promptly; to escalate appropriately and ensure management is aware of real and potential collection issues.
Take direction quickly, from management, to avert an inability to collect.
Use professional judgement as to how and when to apply various collection modalities with different clients as well as when to escalate or de-escalate.
Utilize ADR’s documented collection procedures, as well as ensure they are continuously maintained as a live document, with approved changes as evolving circumstances dictate.
Review and suggest operational efficiency improvements to management when there is an opportunity to do so.
Maintain a logical and organized system of prior email communications to be able to reference at any time.
Ability to cross-train with other ADR administration functions to provide staffing coverage as may be needed.
Adhere to ADR policies and procedures.
Establish and keep normal working hours that correlate to our clients’ working hours.
Other duties as assigned.
Key Qualifications:
Experience conducting collections work in a mediation firm, legal office, or similar professional services environment.
Experience with professional written communication skills, to include professional formatting, tone, grammar, spelling and punctuation.
Experience with professional verbal communication skills, to include telephone calls that always reflect a professional and cordial demeanor.
Demonstrate a customer-first attitude, recognizing the need to balance prompt collections with fostering long-term customer patronage.
Ability to research and understand collection regulations in each state we do business in.
Ability to create and foster excellent relationships with our client’s attorneys, paralegals, and payment teams.
Ability to collaborate with all ADR management, administrative staff and Neutrals to work towards company goals.
Ability to solve problems and multitask in a demanding environment.
Ability to work independently while meeting daily goals and being responsive to changing priorities.
Prior use or knowledge of QuickBooks accounting software, or similar systems, to track past due invoices and arrange for electronic payments as may be needed.
Knowledge of standard payment practices.
Prior experience with Microsoft Office Suite (email, spreadsheets, word documents, adobe acrobat, share drives) as well as case management software.
Ability and desire to learn and take on increasing responsibilities.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
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Worksite address
miami, FL, 33222, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.