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Job description
Join Our Finance TeamAre you a skilled communicator who enjoys building relationships, solving problems, and driving results? We are seeking a motivated Accounts Receivable Specialist to play a key role in managing customer accounts, improving cash flow, and delivering exceptional customer service.In this position, you will work closely with customers, sales teams, and internal departments to resolve payment issues, maintain positive business relationships, and ensure the timely collection of outstanding receivables. If you are proactive, customer-focused, and thrive in a fast-paced environment, we'd love to hear from you.Accounts Receivable & CollectionsProactively manage an assigned territory of customer accounts using aging reports and collection tools.Contact customers regarding overdue invoices through phone, email, and other approved communication channels.Document collection activities, payment commitments, and account status updates.Achieve and maintain collection performance goals, including a current receivables percentage of 70% or higher.Monitor customer accounts for delinquency trends and escalate concerns as appropriate.Customer Service & Problem ResolutionInvestigate and resolve invoice disputes, billing discrepancies, proof-of-delivery requests, and payment issues.Partner with customers to identify solutions that support timely payment while preserving positive business relationships.Provide customers with statements, invoices, account histories, and other supporting documentation as needed.Work collaboratively with Sales, Customer Service, Contract Administration, and other internal teams to resolve account-related concerns.Credit & Risk ManagementReview and monitor customer credit holds and assist with release decisions when appropriate.Identify potential credit risks and communicate concerns to management.Recommend additional collection actions, including third-party collection placements when necessary.What Makes You SuccessfulThe ideal candidate is a relationship builder who combines strong communication skills with a results-oriented approach. You are comfortable having difficult conversations, resolving customer concerns, and balancing customer satisfaction with company objectives.Key CompetenciesStrong verbal and written communication skillsExcellent negotiation and conflict-resolution abilitiesAbility to build trust and maintain professional customer relationshipsStrong organizational and time-management skillsAnalytical problem-solving and decision-making capabilitiesAbility to prioritize multiple tasks in a fast-paced environmentSelf-motivated with the ability to work independentlyContinuous improvement mindset with a willingness to embrace change and innovationCommitment to providing exceptional customer serviceQualificationsRequiredHigh school diploma or equivalentPrevious collections, accounts receivable, credit, or related customer service experienceProficiency with computers and business software applicationsStrong attention to detail and follow-throughPreferredExperience in B2B collections or credit managementExperience working with ERP systems and accounts receivable softwareReporting StructureReports directly to the Accounts Receivable SupervisorWorks closely with Sales, Customer Service, Contract Administration, and Finance teamsWhy Join Us?Opportunity to make a direct impact on company performance and cash flowCollaborative and supportive team environmentCross-functional exposure with Finance, Sales, and Operations leadersProfessional growth and development opportunitiesA culture that values initiative, accountability, and continuous improvementIf you are a driven professional who enjoys solving problems, building relationships, and delivering measurable results, we encourage you to apply.
Worksite address
muskego, WI, 53150, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.