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Job description
Payment Application Coordinator
Payment Application Coordinator provides support to a team, by managing workload assignments, troubleshooting technical issues, handling customer escalations, onboarding or remedial training, initiating or supporting continuous improvement projects, and creating or maintaining process documentation.
Responsibilities
Creates reporting and workload documents for team assignments (PeopleSoft, ServiceNow, etc.)
Manages payment application processes including customer outreach, level 2+ research requests, account maintenance, other accounting, and administrative tasks
Responsible for documenting processes and training new team members
Responsible for documenting errors and providing remedial training for existing team members
Responsible for quality assurance, including auditing of sample data and any training or continuous improvement recommendation
Make customer service a priority for both internal and external customers (Support Inquiry/Research Specialists)
Experience
2+ years of experience in Accounts Receivable
Experience leading a team or project
Advanced working knowledge of Excel
Processes documentation and training experience
Strong analytical and data analysis
Excellent organizational skills and attention to detail
Excellent communication and relationship-building skills
Customer service focused
Conflict management skills
Ability to manage multiple tasks concurrently
Strong organizational and follow-up skills
Results driven
Continuous improvement or technical support experience preferred
PeopleSoft experience preferred
Education
Bachelor's degree preferred
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.