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Job description
ACH & Checking Operations SpecialistPathfinder Bank is seeking an ACH & Checking Operations Specialist to support electronic banking operations within a community banking and financial services environment. This role supports ACH processing, checking operations, electronic banking platforms, reconciliation, and operational support, ensuring accurate and timely transaction processing while providing reliable service to customers and internal teams.Join a team that values your expertise and your community. At Pathfinder Bank, you are more than an employee. You are a valued member of a team that takes pride in helping local businesses and communities grow. When you join us, you become part of a people-first culture built on respect, development, and service.We offer:Competitive compensation and benefits, including health coverage, 401(k) with company match, and paid time offOpportunities for career growth and internal mobility within a community bankA supportive team environment focused on employee development and engagementA community-focused culture with opportunities to give back locallyPosition SummarySupports electronic banking operations with a primary focus on ACH processing, reconciliation, and checking operations. Provides customer and employee support for electronic banking platforms while ensuring ACH transactions are processed accurately and within established processing requirements and timelines.This role is responsible for daily ACH posting and balancing, coordinating file processing, identifying and escalating processing issues, supporting system testing and enhancements, and providing backup support across the department. Must be organized, detail oriented, and able to manage multiple time-sensitive priorities.Essential FunctionsPerform daily posting and balancing of the ACH transaction warehouse and complete reconciliations of files received and sentProcess ACH activity and ensure accurate and timely file delivery in accordance with established requirements and processing timelinesCoordinate ACH processing involving Third-Party Senders, Originators, and other parties subject to NACHA processing requirementsMaintain working knowledge of ACH functions and cross train across processes to support department coverageCoordinate the distribution of daily incoming work to other specialists within the departmentRecognize and identify processing issues and notify management when problems occurParticipate in system upgrade testing, service expansions, conversions, and business continuity testingMonitor and report deceased customer information to appropriate departments and complete necessary changes within the core systemSupport special projects and operational initiatives as assigned by managementProvide backup support for other departmental functions, including checking operationsProvide backup coverage for primary and E-Commerce phone linesProvide customer and employee support related to electronic banking platforms and operational questionsMaintain accuracy and attention to detail while adhering to Bank policies, procedures, internal controls, and applicable regulatory requirementsRequirementsHigh school diploma or equivalentIntermediate computer skills and ability to learn banking systems and electronic banking platformsStrong written and verbal communication skillsExcellent customer service skillsAbility to multi-task, prioritize, and manage time-sensitive responsibilitiesStrong attention to detail and accuracyAbility to identify and escalate processing issues appropriatelyAbility to work independently and collaboratively as part of a teamGeneral knowledge of electronic banking processesAbility to adhere to Bank policies, procedures, internal controls, and applicable regulatory requirementsPreferred QualificationsPrevious banking or financial services experiencePrevious experience with ACH or checking operationsKnowledge of bank computer systems, products, and operational processesKnowledge of ACH processing and applicable NACHA requirementsExperience with reconciliation and transaction processingFamiliarity with electronic banking platforms and core banking systems
Worksite address
oswego, NY, 13126, US
Who can apply
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