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Job description
Are you an empathetic, resilient HR or compliance professional with expertise in navigating complex workplace accommodation requests? We are seeking an ADA Accommodations Specialist to join our Employee Relations team. In this pivotal role, you will lead the interactive process for remote work accommodation and renewal requests, serving as a critical decision-maker who balances regulatory compliance, employee needs, and business operations.
If you possess exceptional conflict-resolution skills, excel at identifying creative alternative workplace solutions, and thrive in managing an active, staggered case pipeline, this is an outstanding opportunity to drive impactful employee outcomes.
salary: $32 - $32.01 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Manage the ADA Interactive Process: Evaluate incoming remote work and workplace accommodation requests, driving the end-to-end interactive discussion with empathy, clarity, and compliance.
- Develop Creative Alternatives: Partner with employees and business leaders to identify and implement viable alternative accommodations when primary requests cannot be granted as submitted.
- Navigate Challenging Conversations: Exercise sde-escalation, professional resilience, and clear communication when delivering sensitive accommodation decisions.
- Oversee an Active Caseload: Independently manage a pipeline of approximately 70 cases at various stages of completion, tracking medical documentation and maintaining timely, detailed case notes.
What We’re Looking For
- background in HR operations, disability accommodations, leave administration, or employee relations.
- Direct experience facilitating the ADA interactive process and evaluating accommodation requests.
- Proven resilience and de-escalation skills to navigate complex, highly sensitive conversations effectively.
- Exceptional case management, time management, and problem-solving abilities.
Skills
- customer service
- HR Operations
- Case management (1 year of experience is preferred)
Qualifications
- Years of experience: 5 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Worksite address
scottsdale, AZ, 85250, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.