About this opportunity
AZEK Company lists this Admin - Technical Customer Service opportunity in wilmington, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job TitleESSENTIAL FUNCTIONS Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.Essential Functions Statement(s)Inputs claims into database as required, audits claims submitted on-line for completeness and accuracy of data. Corresponds directly with consumers as needed to gather additional required data for processingReviews incoming complaints for duplicatesAssess product and mode of complaint for proper reason coding within databaseAssigns claims to Warranty Specialists based on regional responsibilities or in a manner to balance volume or needs of the businessCreates and maintains warranty claim packets and files, including historical archivesPrepares and sends retail/homeowner documentation, including completing check requests, preparing letters and updating database to reflect complaint status and closuresMaintains data integrity in claims database, including claims status, address book maintenance and auditing dataMonitors files awaiting warranty informationReviews and monitors open claims reportCloses inactive claim filesFiles completed claims and maintains file archives•Provides continuous updates to Warranty Specialists on status of claims•Performs additional duties as needed and/or assigned by supervision/managementSKILLS & ABILITIESEducation: High School Graduate or General Education Degree (GED): Required Advanced education and/or related certification(s), a plus.Experience: None required; Up to three years in a similar position preferredComputer Skills: Computer skills to include: Microsoft Word, Excel, Access, and Outlook; Knowledge of ERP system (i.e. JD Edwards), a plus; Typing skills (30 wpm), a plusOther Requirements: Precise and articulate written and oral communication; ability to speak clearly and persuasively in positive or negative situations; Must be self-directed and motivated and able to multi-task in fast-paced, 24/7 manufacturing environmentEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
wilmington, OH, 45177, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.