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Job description
Billing Support SpecialistAt DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.START YOUR CAREER NOW.The Billing Support Specialist is responsible for reviewing invoices for pertinent information to manually enter the information into the customer's portal or system.JOB RESPONSIBILITIES:Answer incoming calls and emails from customers in order to resolve issues immediately or to track issues to ensure follow up later if more information is needed.Assist other team members to make follow up calls regarding customer problemsTake ownership of each communication with the customer, ensuring follow up communication is made as neededAggressively pursue collection of past due amountsNegotiate payment plans according to company guidelinesOther duties, as assigned.JOB REQUIREMENTS:High school diploma or GED. College degree preferredExperience with oil & gas billingHandle confidential information in a discreet, professional mannerHigh level of accuracy and sense of urgencyCommunicate effectivelyStrong attention to detailDiscretion with company and vendor information.ERP System experience (SAP preferred, Oracle, PeopleSoft.)Strong background in MS Office and Reporting QueriesFocused on maintaining the highest level of customer serviceBENEFITS:401(k)/ Retirement savingsComprehensive Benefits (medical, dental, vision, life and disability coverage)Career growthFriendly work environmentPaid vacation/holidays
Worksite address
houston, TX, 77041, US
Who can apply
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