About this opportunity
Biscuits & Bath lists this Administrative Assistant opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Administrative AssistantGreenwich Village - New York, NY 10011Salary Range$22.00 - $25.00 HourlyResponsibilitiesVeterinary Appointment Confirmations Confirm the accuracy of all appointments five business days in advanceEnsure all care needed in the next six weeks is offered to the client (vaccines, preventatives, bloodwork, etc.)Confirm whether the client has any specific requests (call after Exam, etc.)Ensure the date and time of appointment works (with Shuttle, PP, etc.)Ensure relevant medical records are on file and saved in PetShopConfirm the Consent to Treat (JotForm) is in place if relevantAppointment Follow-Up Assign what's next based on vet recommendations to the Sales TeamConfirm doctor follow up is scheduled if needed via Vet ConsultationAssist the Sales Team with organizing International Travel arrangementsClient Outreach Respond to all client communications via text, email and voicemailMaintain NYVP email box ensuring clear client communicationPerform medical records approval and send to clients within 48 hours of appointmentMaintain text communication throughout the day ensuring clear client communicationAnswer all incoming phone callsClient Orders Ensure that all online pharmacy orders are approved same dayConfirm with client once approvals are madeCoordinate ultrasound appointments and referral appointmentsQualificationsClient Communication & Service Excellence Ability to manage high-volume communication across phone, email, and text while maintaining a professional, empathetic, and detail-oriented client experience.Strong Organizational & Time Management Skills Proven ability to track multiple appointments, follow-ups, and medical requirements simultaneously, ensuring deadlines (e.g., 48-hour records turnaround, 5-day confirmations) are consistently met.Attention to Detail & Administrative Accuracy Experience handling sensitive information such as medical records, consent forms, and scheduling logistics with precision and compliance.Veterinary or Healthcare Coordination Experience (Preferred) Familiarity with veterinary workflows, medical terminology, preventive care timelines (vaccines, bloodwork), and coordinating referrals or specialty appointments.Team Collaboration & Workflow Management Ability to work cross-functionally with veterinary staff and sales teams, ensuring seamless handoffs, clear next steps, and alignment on client care and follow-up actions.
Worksite address
new york, NY, 10001, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.