About this opportunity
LanceSoft lists this Administrative Asst 3 - ADMA3 opportunity in birmingham, Alabama. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Administrative AssistantLocation: 600 18th St N, Birmingham, AL 35203Duration: 12+ months (Possible Extension)Shift: 1st shiftPay Range: $25–$28.5 per hour on W2Job DescriptionTraining Coordination is a functional area within Training Support Services and plays a key role in our systemwide training strategy that encourages stakeholder collaboration by business function to streamline training at Southern Company. We are focused on positive employee experience, cost-effectiveness, and unified training approaches. Learning Source administration, as defined by the Enterprise Technology Governance Committee, is a function of Training Coordination.The Training Support Specialist is responsible for ensuring all training support and Learning Source inquiries, routed via HR Direct and various other communication channels, are handled efficiently and professionally to maintain customer satisfaction. The Training Support Specialist is tasked with troubleshooting problems, resolving customer inquiries, and escalating issues to relevant departments when necessary.Job Requirements (Education, Experience, Knowledge, Skills)Bachelor's degree preferredExperience in call center or service center environment is preferredAbility to work proficiently in Learning Source, Oracle HCM, Case Management System, and Microsoft OfficeMust possess excellent problem solving and organizational skills with the ability to organize data and facts with strong attention to detail and have the ability to handle a high pressure/high stress environment.Excellent interpersonal and communications skills with the ability to convey information in a manner that is compelling and convincingAbility to develop credibility and trust within a short period of time with customers, partners, and peersManage multiple high-profile initiatives simultaneously without loss of composure while continuing to fulfill other job-related tasksAbility to handle multiple priorities simultaneously on work that is complex and varied in nature without sacrificing qualityAbility to perform routine repetitive tasks while maintaining superior qualityAbility to work cohesively in a team environmentPossess excellent phone etiquetteJob ResponsibilitiesInterpret and answer inbound customer inquiries via various communication channels by researching information from various data repositories and determining appropriate responseComplete requests in multiple systems, retrieve answers from various sources and document requestsAdministration of the Company's learning management system, LearningSource, including by not limited to the setup of courses and curriculum, roster management, initiate notifications and support changes in data, as well as troubleshooting issuesResearch, analyze and resolve LearningSource adjustments/corrections.Run standard and ad hoc reports as requestedResearch, analyze and resolve data issues and make corrections as neededSupport special business unit initiatives and large-scale system implementationsProvide ongoing feedback to Training Support Services leadership on policy, plan and program design as needed to clarify Training Support Services products and services.Perform work as scheduled to support other administrative functions within the department, such as data entry, reconciliation and correspondence.Research, resolve and respond to employee questions and concerns related to trainingUnderstand and interpret System Training Model and Training Support Services policies, processes, and functional areas.
Worksite address
birmingham, AL, 35203, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.