About this opportunity
VCA Animal Hospitals lists this Administrative Liaison - General Practice opportunity in south weymouth, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Client Service Representative
We are seeking an experienced Client Service Representative to join our General Practice team. At VCA Animal Hospitals, we take our mission statement – your pet's health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.
Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments, including, but not limited to: coordinating surgical discharges and follow-ups
Outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
You will also be paid for holidays that fall on a scheduled workday, even if you are home celebrating. Pay commensurate with experience in the range of $18-$21 per hour.
Benefits:
401(k)
401(k) matching
Dental insurance
Employee pet discount
Access to the exceptional care of our veterinarians and specialists
Health insurance
Paid time off
Penn Foster Program Discounts
VetGirl Subscription Discount
Fear Free Certification Sponsorship
6, 8 or 10 hour shifts available
Some holidays required
Some weekend hours required
Worksite address
south weymouth, MA, 02190, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.