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Job description
Administrative Medical Office Lead | CMA or LPNIvanhoe, MN $46,009 - $58,099 a yearFull TimeJob Summary: This role involves organizing, coordinating, and supervising activities related to physician practice secretaries and Medical Assistants. Acting as a key resource in the absence of the Practice Coordinator or as assigned by leadership, the position ensures smooth front and back office operations, maintaining excellent customer service and operational efficiency.Essential Responsibilities:Front Office Secretary / Receptionist Duties:Manage typing, copying, and creation of forms and reports, ensuring timely and efficient communication.Complete requested correspondence by scheduled deadlines.Answer phones, retrieve voicemails, and facilitate communication between physicians and staff.Ensure phone coverage and maintain message accuracy.File and copy patient and non-patient related documents.Provide feedback to improve front office functions.Utilize hospital EMR system proficiently for all front office tasks.Clinical Patient Care Duties (MA or LPN):Deliver patient care directly or through delegation, recognizing normal and abnormal patient parameters.Respond to calls, triage appropriately, and provide reassurance and education.Ensure efficient healthcare delivery during patient visits, including accurate medical record documentation.Prepare patients for examination, obtain vital signs, and communicate abnormal findings to physicians.Assist with testing, treatments, minor surgeries, and medication administration under physician supervision.Manage referrals, test results, consents, and patient education materials.Perform laboratory tests and maintain lab logs as prescribed.Administrative Roles and Responsibilities:Oversee daily operations of secretaries, receptionists, and Medical Assistants across locations.Represent the department in public relations, committees, and educational activities.Manage staffing, scheduling, operations, and training with support from the practice coordinator.Maintain safe operation of dedicated areas and equipment, coordinating repairs as needed.Plan and implement educational and staff development programs for clinic and hospital staff, patients, and public relations.Prepare and maintain departmental records, reports, policies, and procedures.Assist in performance reviews for supervised staff, collaborating on salary and disciplinary decisions.Vocational and Educational Preparation:Associate degree or equivalent required; candidates pursuing a bachelor's degree with at least two years completed coursework may be considered.Alternatively, graduation from an accredited Medical Assistant or Nursing (LPN) program is required, or enrollment within one year with completion within three years of hire.Minimum of 5 years experience as a secretary, receptionist, or Medical Assistant.Work Shift: First shift, 40 hours per week.This position is located in a regional healthcare setting within the Midwest United States.
Worksite address
ivanhoe, MN, 56142, US
Who can apply
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