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Job description
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
nWinchester Hospital is a Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area.
nThe Outpatient Rehab Associate contributes to the Hospital's mission by welcoming and registering patients in an efficient and empathetic manner. This position is the first face/voice of the department when a patient calls/visits and can have a dramatic impact on making individuals feel welcomed. In addition this position impacts patient safety, clinical care, Registration, and claim reimbursement by ensuring the patient identifiers are correct, insurance coverage is accurate and effective on the service dates and by collecting copayments. The functions of this position directly affect the bottom line of the Rehabilitation department.
nJob Description:
nDays: Monday-Thursday
nQUALIFICATIONS
nEducation Required: High School Diploma or equivalent
nEducation Preferred: 1 year of advanced schooling
nExperience Preferred: 3 years of administrative support/secretarial experience in a health care office setting including 1 year or more of Epic, Google suite experience and efficiency .
nJOB FUNCTIONS
nnnPerforms a variety of tasks to manage operational details that affect the department by completing office and support work.
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nnGreets patients and others timely and in a manner that is respectful and empathetic. Answers the phone in the same manner
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nnReceives and screens incoming telephone calls.
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nnNotifies appropriate personnel or records messages
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nnHandles basic calls, uses answering policy (four part greeting)
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nnOrders office supplies to maintain office supply par levels.
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nnOpens, sorts, records and distributes mail.
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nnRecords Department specific issues and brings to team meetings for discussion.
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nnProvides administrative backup to other administrative staff as necessary.
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nnMonitors waiting room/area
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nnMaintains Department Files, updates Department memos, policies and procedures
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nnInterviews patients or designees to accurately and comprehensively collect patient demographic and insurance information and enters into the hospital's information system. For existing patients, verifies patient identifier to ensure the correct medical record is retrieved.
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nnResearches patient insurance plan using Web software and verifies insurance eligibility
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nnMay function as the initial department contact for equipment problems.
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nnCollects co-payments when appropriate and required.
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nnAnswers common, non-clinical/complex questions and escalates questions as appropriate. Provides general information regarding the Department/Hospital.
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nnPrints new patient consents and obtains patients or designee signature.
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nnPuts together/gathers appropriate paperwork per reason for patients visit. Sometimes will need to help assist the patient with completing the forms.
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nnOrganizes daily tasks to comply with deadlines and/or priorities established by leaders and/or department procedures
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n nPay Range:
n$19.50 - $26.24
nThe pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
nAs a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
nMore than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
nEqual Opportunity Employer/Veterans/Disabled
Worksite address
woburn, MA, 01813, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.