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Job description
Administrative SBO Billing Specialist
Join a dedicated healthcare team in the heart of the Midwest region as an Administrative SBO Billing Specialist. This role focuses on delivering exceptional customer service and financial counseling related to patient balances, including both hospital and physician billing services.
The SBO Billing Specialist manages inbound and outbound communications to address patient inquiries and resolve outstanding balances. You will provide clear explanations of coinsurance, copays, deductibles, contractual adjustments, and discounts, ensuring patients understand their financial responsibilities.
Essential duties and responsibilities include:
Serving as the primary contact for patient questions regarding financial obligations.
Resolving patient complaints related to billing and clarifying insurance coverage details.
Contacting guarantors about past due balances and processing payments securely.
Offering payment options such as monthly plans and bank loan financing through secure portals.
Screening and assisting patients with financial assistance applications for outstanding balances.
Maintaining strict adherence to HIPAA guidelines when handling patient information.
Distinguishing billing issues from patient care concerns and escalating appropriately.
Reconciling business banking and credit card accounts accurately.
Education: A high school diploma or equivalent is required. Additional training in healthcare billing or customer service is preferred.
Experience: Previous experience in medical billing is highly preferred. Familiarity with Microsoft Office and billing software, including electronic data submission, is advantageous.
Certification/License: Relevant certifications or licenses are a plus but not mandatory.
Mental/Physical Requirements: Strong communication skills, visual acuity, and the ability to comprehend written instructions are essential. The role requires normal mental concentration for repetitive tasks and the physical ability to stand, walk, sit, reach, and occasionally lift items up to ten pounds.
Working Conditions: Standard office environment with occasional exposure to noise, fumes, chemicals, and other hazards.
This position offers an opportunity to contribute meaningfully to a regional healthcare system serving a broad community in the Midwest.
Worksite address
westphalia, MO, 65085, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.