Job description
Position: Administrative VA (Supplements & Estimates Support)
Industry: Roofing & Siding
Location: Remote | Full-Time
We are a growing roofing and siding contractor seeking a detail-oriented and reliable Administrative Virtual Assistant to support our supplementing and estimating department.
This role is critical in ensuring that submitted estimates and supplements are properly tracked, followed up, and moved efficiently through the process—helping reduce delays and keep projects moving to production.
Key Responsibilities:
Supplement & Estimate Tracking
Monitor submitted supplements and estimates sent to insurance carriers
Track review status and follow up regularly to ensure progress
Ensure no estimates or supplements are missed or delayed
Carrier Communication
Communicate with insurance carriers via phone and email
Follow up on pending reviews, approvals, and required documentation
Handle extended phone hold times when necessary
Documentation & Coordination
Assist in gathering additional information needed to close supplements
Review scopes of work and estimates for accuracy and completeness
Coordinate with sales reps, managers, and internal teams
Administrative Support
Maintain organized records within the CRM (AccuLynx)
Update job statuses and notes regularly
Support general admin tasks related to the estimating process
Requirements:
Strong written and verbal communication skills
Ability to understand or learn estimates and scopes of work
Comfortable handling phone-based follow-ups and hold times
Highly organized with strong attention to detail
Team player with the ability to communicate across departments
Experience with CRM systems (AccuLynx is a plus)
Proficient in Outlook, Microsoft Teams, and web browsers (Chrome/Edge)
What Success Looks Like:
Supplements and estimates are consistently tracked and followed up
Cycle time for approvals is reduced
Communication with carriers is timely and effective
Projects move quickly from estimating to production
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.