About this opportunity
TAG USA lists this After Hours Senior Travel Agent opportunity in chicago, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
Location: Remote, USA
About the Company:
TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you're looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.
TAG24 Specialist Overview
We are looking for a full-time TAG24 Specialist who can support our growing TAG24 department. As a TAG24 Specialist, you will have a diverse and varied role. You'll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.
Responsibilities
Fully service all enquiries, requests, bookings, and ticketing with the highest standards and quality documentation. Ensure all air, rail, hotel, and/or other ancillary reservations meet company and client expectations
Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service
Process complex reissues and pricing records accurately
Ensure deadlines, client policies, and SLA’s are met and adhered to
Develop and maintain excellent customer relationships, ensuring the highest standards are delivered at all times with a personalized and individual approach to each client
Confidently manage multiple complex itineraries and large group movements
Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability
Ticket all bookings as and when necessary
Ensure PNR entries in GDS are correct and fully completed
Ensure the company does not incur any financial losses through individual and avoidable error
Complete all TAG desktop files and respond to all communications proactively, promptly, efficiently, and accurately
Collaborate willingly across different teams
Consistently demonstrate attention to detail so that errors are reduced, profits are maximized, and the company does not incur any financial losses through individual and avoidable errors
Adhere to and support TAG company policy and TAG24 departmental procedures at all times
Action all required tasks related to clients and/or suppliers in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members
Adhere to PCI regulations in accordance with Company policy
Qualifications
BS or BA Degree OR
In lieu of education credentials, equivalent combination of education and directly related experience
Minimum of 7 years of experience of working knowledge and experience in working with the Travel Industry or a 24 hours department or similar service industry (10 years)
Strong knowledge and understanding of airfares, contracted fares, ticketing and reissues
7 years of GDS experience (Galileo preferred)
Versed in booking flights, hotels and good understanding of published airfares
Experience handling VIP and touring clients, and/or group travel
Ability to learn new systems
Ability to work independently or within a team
Proactive and self-starter
Excellent customer service and negotiation skills
Problem-solving and multitasking skills with the ability to prioritize, meet deadlines and think outside of the box
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Flexibility and a willingness to work within constantly changing priorities with enthusiasm
Strong knowledge & understanding of fares, negotiated contracted fares, ticketing and reissue
Strong knowledge of Microsoft Suite
A flexible approach to working hours is a must
Please only apply to this role if you are okay with working every Saturday and Sunday as a part of your Full-Time schedule.
Experience TAG Perks
Competitive salary DOE
We are also committed to offering an equal opportunity for all employees and applicants.
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.