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Job description
Job Posting
POSITION TITLE: After Sales Engineer
LOCATION: Hoffman Estates, IL
Who We Are:
Planmeca is one of the largest privately-held dental equipment companies in the industry. Our technology-driven product line includes digital, dental imaging (x-ray) equipment, dental CAD/CAM systems, dental units, and cabinetry. We provide imaging and software solutions for all dental specialties and partner with dental schools, government, universities, and dental service organizations. In the U.S., our products are available through authorized dealers and distribution partnerships.
What We Offer:
We offer a professional work environment, training, growth and advancement. Competitive compensation and a benefits package including a medical, dental, and vision plan, voluntary benefits including life, short-term and long-term disability, 401(k) savings plan with company match, holiday pay.
Come Join our Planmeca USA Team!
You are the ideal candidate who will provide high level of technical support in the field, manage installation and support projects, train dealer technicians on current product line, provide and fill out all appropriate documentation. You have problem solving skills, technical capacity, time and project management, customer/client centric, good oral and written skills, and has the ability to multitask.
Summary of Duties: Consult on pre-installation site spec
Work closely with teams to coordinate projects for installations and service visits
Coordinate with management and maintain an accurate calendar
Communicate appropriately with management, sales team, and dealer partners through all stages of projects
Maintain knowledge of all Planmeca product lines and all other matters that affect the dental industry
Periodically conduct trainings for dealer technicians on current product line
Attend regular field team conference calls
Consistently present and maintain professionalism, appearance, and condition in personal and company owned equipment
Creates technical instructions, updates manuals for the ASE team
Creates video lessons for end-users
Trains end-users at all levels
All other duties as assigned
MINIMUM QUALIFICATIONS:
Training and Experience Experience in technical support/ IT support.
Experience in medical or dental industries
Proficient with the Microsoft Office Suite.
Problem solving skills
Type 20 words or more per minute
Ability to interact and communicate with all Planmeca employees
A valid driver's license (good driving record) and a passport
PHYSICAL REQUIREMENTS: Must be able to lift up to 70lbs.
Work hours are Monday - Friday from 08:30am - 05:00pm, working extended hours, weekends and national holidays maybe expected.
WORKING CONDITIONS:
This is a remote position. Job incumbent will be working out of their home, however job incumbent will(may) be required to be at Hoffman Estates office. This is a 100% travel position. Traveling consist of local, out of state and international; weekend traveling, and overnight stay can be expected.
EEO/ADA/Vet/Disabled
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.